Senior Software Engineer - Backend

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  
  
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  
  
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.   

Job Description:
 

About the Role: 

We are looking for a Senior Backend Engineer to join our Customer Data Platform (CDP) team. This team powers the backend infrastructure for Uniphore’s CDP, enabling enterprises to activate and analyze customer data at massive scale. 

You’ll work on low-latency APIs, robust data pipelines, and distributed services built on technologies like Spark and Kafka. Your work will power dynamic customer journeys, real-time data activation, and the intelligent decisioning layer that supports our agentic CDP. As we evolve toward AI-powered, event-driven marketing automation, you’ll help lay the technical foundation for systems that are not just fast and reliable, but context-aware and adaptive. 

Responsibilities: 

• Architect and implement scalable backend systems leveraging modern technologies and industry best practices. 

• Continuously enhance the performance, reliability, maintainability and cost of existing services. 

• Ensure platform stability and resilience through proactive monitoring, alerting, and participation in on-call support. 

• Collaborate closely with cross-functional teams to deliver integrated solutions and mentor junior engineers to support team growth. 

• Drive enhancements to the self-service platform, enabling greater user autonomy in pipeline configuration, identity resolution, access control, and data export processes. 

• Design and develop AI-driven features, including intelligent agents and user-friendly interfaces for streamlined data analysis and campaign orchestration. 

• Expand marketing automation capabilities through the implementation of flexible workflows and advanced orchestration controls. 

• Continue developing deep expertise in distributed systems, frontend frameworks, and large-scale data infrastructure. 

Must Have Skills: 

• 5+ years of experience designing, building, and operating high-scale, mission-critical cloud-based production systems. 

• Experience with scaling and turning AWS services like s3, ec2/autoscaling 

• Proven expertise in architectural patterns for distributed and federated microservices.  

• Mastery of at least one of these platforms: GoLang, Python, Java or Scala. 

• Extensive experience in high-level service design with modular, composable, and extensible patterns. <