Sr. Specialist, Customer Solutions

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job:

 

The Customer Solutions Specialist (CSS) is responsible for addressing the needs of internal and external customers via incoming calls, fax, e-mail or online requests for information about commercial loan or lease accounts. Such requests would include payoff calculations, balance information and telephone payments, as well as securing and maintaining adequate proof of insurance per the customer's contract requirements. CSS is also responsible for account UCC processing which includes customer documentation, filing, receipt verification, terminations and partial releases, The Customer Solutions Specialist reports to the Customer Solutions Manager.

About This Role:

 

1.  Answer incoming phone calls in a timely manner & scan and index file information into Sentry File

2.  Provide requested account information, answer general customer service questions and resolve account issues on accounts not related to collection or legal activity in accordance with DFS policies and procedures.
3.  Provide payoff calculation information, credit references, enter telephone payments in a timely and accurate fashion in accordance with DFS policies and procedures.
4.  Secure and maintain adequate proof of physical damage insurance for financed equipment and proof of liability coverage on designated leases, enter insurance mail and scan required proof of insurance in accordance with DFS policies and procedures.

5.  Process UCC’s including amendments, continuations, requesting/obtaining driver’s licenses, terminations, lien searches and partial releases and then document UCC information in InfoLease or Rapport, scanning any necessary copies into Sentry File for future use or retrieval. 

6.  Other duties and projects as assigned.
7.  Exhibits professional behavior, conscientious about punctuality & attendance, demonstrates strong commitment to customer service and promotes positive working relationships.

8.  Understands and adheres to all company policies, laws, and regulations applicable to the role.

The Ideal Candidate for This Role:

 

Required: 

• · High School Graduate or Equivalent 
• · Strong Communication & Interpersonal skills 
• · Pleasant demeanor 
• · Ability to Multi-task 
• · High attention to detail 
• · Familiarity in navigating a PC, Word & Excel 

Preferred: 

• · Bachelor’s Degree in Business, Ag Business or related field 

Candidates must possess unrestricted work authorization and not require future sponsorship.

Work Environment:

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Compensation and Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, Vision Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

To obtain compensation and benefit information related to this specific role, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20251119

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belong