Patient Service Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist

                        

Location

Medina

                    

Facility

Medina Hospital

                     

Department

Admitting And Registration-Medina Hospital

                      

Job Code

B15028

                     

Shift

Days

                       

Schedule

8:00am-2:30pm/7:00am-3:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Medina Hospital and experience world-class healthcare at its best. As a proud recipient of the Vizient, Inc.'s Bernard A. Birnbaum, MD, Quality Leadership Award, Medina Hospital is known for its excellence in delivering safe, patient-centered care that is timely, effective, efficient, and equitable. Medina Hospital has also been recognized for its commitment to creating a positive environment that empowers and engages staff by the American Nurses Credentialing Center. Here, you can build a rewarding, lifelong career while receiving endless support and encouragement.  

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of its mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences, and thrive on making a positive impact in the community. This role primarily supports Radiology but also covers Admitting, Emergency Department, Wound Care, Lab, and Breast Health. Team members will be cross-trained across these areas and assist with patient registration as needed. This role serves as an excellent foundation for career advancement within Cleveland Clinic, offering a clear pathway to various professional opportunities in customer service and other departments across the enterprise.

A caregiver in this position works days from 8:00 a.m. -- 2:30 p.m. or 7:00 a.m. -- 3:00 p.m. with weekend availability.

A caregiver who excels in this role will:  

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.   

• Investigate, triage and resolve patient issues using the established HEART model.  

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.  

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.  

• Enter and maintain confidential patient information.  

• Recruit, enroll and educate patients on MyChart and Appointment Pass.  

Minimum qualifications for the ideal future caregiver include:  

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s degree and one year of experience OR a Bachelor’s degree

• Ability to perform basic math sufficient to process insurance co-pays

• Knowledge of PC window applications sufficient to input and retrieve data

• High level of customer service experience

Preferred qualifications for the ideal future caregiver include:  

• Knowledge of medical terminology 

• Computer keyboard skills

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ 

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipme