Inside Sales Associate (Remote)

Are you ready to take your career to the next level by joining a global medical device market leader in diabetes care? At Insulet Corporation, we are transforming lives with innovative products that empower people living with diabetes to take control of their health. Over years of technological advances, we developed Omnipod®, a line of tubeless, wearable, Pod-based insulin management systems. 

Position Overview 
  

As an Inside Sales Omnipod Associate, you’ll play a pivotal role in driving our patient-centric mission forward by creating a culture of collaboration aimed at simplifying life for people managing their diabetes. 

In this role, you’ll be responsible for more than just meeting sales targets – you’ll be the key point of contact for patients throughout the onboarding process, ensuring they have a seamless experience starting with the OmniPod system. You’ll collaborate closely with field sales and internal teams to deliver the best patient experience, communicate insurance benefit guidelines and cost information, and assist patients in making informed decisions about insulin pump therapy. 

We’re looking for: 

• A sales-driven professional with a strong track record of accomplishments 

• A customer-focused individual with outstanding interpersonal skills who ensures a positive, professional patient experience while consistently closing sales 

• A strategic thinker with strong business acumen and problem-solving skills 

• A proven collaborator who works effectively with both internal and external stakeholders 

Responsibilities 

Manage Your Pipeline 

• Deploy a high level of customer service throughout the patient onboarding process, leading the patient from prescription to activating and registering the customers Omnipod device 

• Track patient progress in the pipeline funnel and actively document actions taken or needed 

• Analyze data insights and trends to effectively prioritize pipeline leads to drive business impact 

• Take ownership in investigating data discrepancies or issues and work to resolve, involving appropriate stakeholders 

Engage Your Customers 

• Leverage comprehensive product knowledge to address customer inquiries about Omnipod, highlighting its benefits and providing competitive comparisons 

• Tailor communications that proactively address patient needs by taking a consultative approach to selling to drive patient adoption and support overall business objectives 

• Proactively address challenges or patient concerns using data-driven solutions and identify opportunities to improve patient interactions 

Collaborate for Impact 

• Collaborate seamlessly with reimbursement and field sales in your territory to ensure patient leads progress after prescription has been fulfilled 

• Effectively manage communications with pharmacy representatives to ensure patients appropriately receive Omnipod and data is accurately aligned across teams 

• Provide support to territory partners (Territory Managers and Clinical Services Managers) for resolving provider or patient issues 

Contribute to Improvements 

• Continuously seek opportunities for process improvement and provide regular feedback and innovative suggestions to enhance Inside Sales and service operations 

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