Senior Staff Cloud Security Engineer | Office of the CISO

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The ServiceNow Security Organization (SSO):  

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.  

What you get to do in this role:
 
ServiceNow’s Office of the CISO team leverages its diverse security background and expertise to help enhance ServiceNow’s security and communicate ServiceNow’s security features to the world. The team works closely with various departments in ServiceNow’s security organization and with sales, legal, IT, and product teams on security-related topics. Most importantly, the Office of the CISO team works with prospects, customers, and partners to address questions related to the security of ServiceNow’s cloud-based service. 

This team values integrity, quality, expertise, precision, communication, and efficiency and is looking for a Cloud Security Professional with a broad security background and excellent communication skills.  

You will be a member of the AMS team of the Office of the CISO in English and Spanish-speaking countries.  

As a valued member of our esteemed team, you will assume the pivotal role of a Cloud Security Professional. Your mission encompasses ensuring unwavering support for the Sales Team in both pre- and post-sales endeavors. You will expertly navigate questionnaires and address customer inquiries. Your proactive engagement will extend to driving impactful security meetings with customers and delivering compelling presentations at conferences, both internal and external. 

As a leader in security conversations, you will skillfully rebut cloud technology myths and provide invaluable support during Security Incidents and Investigations. Collaborating seamlessly with internal teams, you will be key in resolving security issues arising from investigations and conducting thorough postmortems to guarantee comprehensive remediation. Should the need arise, you will spearhead structural or design changes, propelling the security posture of our cloud environment and elevating the subscription service to new heights. Your expertise and dedication will be instrumental in safeguarding the integrity and excellence of our cloud security initiatives. 

Key Responsibilities:

• Lead multifaceted security conversations 
• Support ServiceNow’s Sales Teams in Pre- and Post-Sales efforts 
• Respond to prospect and customer questions related to security. 
• Conduct security calls with customers  
• Respond to security questionnaires 
• Present and evangelize on AI and cloud adoption & assurance. 
• Contribute to the overall messaging and positioning of the Security Office 
• Coordinate and manage end-to-end customer cloud security experience. 
• Active participation in Security Industry forums, communities, and standards organizations 
• Participation in discussions & presentations with Partners and Customers 
• Investigate and understand cloud threats. 
• Escalation point for Security Incidents & investigations 
• Work with internal teams to resolve security issues arising from investigations and incidents and conduct post mortem’s to ensure issues are properly remediated 
• Propose & develop structural/design changes to advance the security posture of ServiceNow (Voice of the Customer). 
• Lead cross-functional teams to accomplish your goals. 
• Contribute to contract negotiations related to security terms. 

Qualifications

Requirements: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.  
• 12+ years of related experience or Similar experience al