Behavioral Health (Active IN LCSW) Clinical Reviewer Full-Time (Remote U.S.)

Following a 2022 merger of CNSI and Kepro, Acentra Health combines clinical services, technology solutions, and data analytics to accelerate better health outcomes. This is a great time to join our team of passionate individuals working together to pursue the most effective solutions to today’s complex healthcare challenges. Our culture is fueled by passion and driven by purpose.

Behavioral Health (Active IN LCSW) Clinical Reviewer Full-Time (Remote U.S.)

• Are you an experienced Behavioral Health (BH) Clinical Reviewer (LCSW) looking for a new challenge?
• Are you looking to join a team that ensures a collaborative and inviting culture where everyone can thrive?

If so, you might be our next new team member!

Who we need:

Our BH Clinical Reviewer will use clinical expertise for the review of medical records against appropriate criteria in conjunction with contract requirements, critical thinking, and decision-making skills to determine medical appropriateness while maintaining production goals and QA standards. Ensures day-to-day processes are conducted in accordance with NCQA, URAC, and other regulatory standards.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

Singularly Focused. Mission Driven.

Accelerating Better Outcomes is our Mantra! We are mission-driven to innovate health solutions that deliver maximum value and impact.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

What you’ll do:

• Reviews and interprets patient records and compares against criteria to determine medical necessity and appropriateness of care; determine if the medical record documentation supports the need for services.
• Determines approval or initiates a referral to the physician consultant and processes physician consultant decisions ensuring the reason for the denial is described in sufficient detail in correspondence.
• Foster positive and professional relationships and act as liaison with internal and external customers to ensure effective working relationships and team building in order to facilitate the review process.
• Responsible for attending training and scheduled meetings and for maintenance and use of current/updated information for review.
• Maintains medical records confidentiality at all times through proper use of computer passwords, maintenance of secured files, and adherence to HIPAA policies.
• Utilizes proper telephone etiquette and judicious use of other verbal and written communications, following Acentra Health policies, procedures, and guidelines.
• Actively cross-trains to perform duties of other contracts within the Acentra Health network to provide a flexible workforce to meet client/consumer needs.
• Other duties as assigned.
• Occasional travel may be required.

What you’ll need:

Required Qualifications

• Active unrestricted LCSW License in the State of Indiana.
• Strong clinical assessment and critical thinking skills.

Preferred Qualifications

• Knowledge of InterQual or ASAM criteria.
• Knowledge of current NCQA/URAC standards.

Knowledge, Skills, Abilities

• Knowledge of Interqual or ASAM guidelines
• Ability to prioritize, assign, and follow up on work
• Ability to problem solve
• Ability to provide technical consultation and policy interpretation
• Excellent customer service
• Excellent written and verbal communication skills
• Microsoft Office basic skills

Required Experience

• 1+ year of Utilization Review (UR) and/or Prior Authorization or related work experience.
• 3+ years of direct experience in a clinical setting or other applicable State clinical experience or li