Key Account Manager, Travel Retail

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a Key Account Manager (KAM), Travel Retail Americas where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

• Account Management & Maintenance: Tasked primarily with managing and maintaining travel retail key accounts. In this role, the KAM maintains knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses to determine how best to service and motivate key accounts to stay and grow with the business.
• Maintain an updated sales funnel and participates in regular sales reviews in conjunction with the senior key account management. The KAM also maintains data and information relevant to key accounts for the purpose of conducting analyses that influence account-specific decision making.
• Responsible for ensuring that profitable sales volume and strategic objective targets are met for the assigned key accounts. Responsible for assessing, clarifying, and validating the consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards.
• Regularly follows up with the customers regarding orders and timely collections of the business’s products to obtain feedback on their level of satisfaction and note areas of sales performance improvement. The KAM leads solution development for the identified improvement areas, coordinating involvement of any relevant business personnel.
• Opportunity: Responsible for the generation of business in the assigned accounts as well as the attainment of new accounts for the business. Assists in the identification and evaluation of business opportunities by keeping an eye out for business best practices, trends, and principals that will enable the key account department to keep consumers satisfied and loyal to the business.
• Strategy: The KAM plays a major strategic role by implementing sales strategies that lead to high consumer satisfaction, hence, building awareness and credibility with the key clients as well as senior account management. In conjunction with senior account management, the KAM also takes part in the strategic account planning process in which departmental financial targets, performance objectives, account management standards, and critical milestones over specific periods of time are decided upon.
• Analytics: The KAM plays an analytical role where s/he prepares detailed proposals/quotes depending on each consumer’s requirements. Reviews target achievement and creates reports for senior account management, which facilitate the creation of informed account management decision-making and strategy formulation. The KAM prepares pricing documentation for the business’s products/services and secures appropriate approval from senior key account managers prior to sending commercial proposals to key accounts.
• Knowledge: Tasked with the maintenance of knowledge within the account management department. This is knowledge on the best practices, market trends, consumer trends, and the competitive environment. The KAM achieves this through regularly attending training sessions, for example, on new trending solutions and technologies. Also, constantly improves his professional skills by attaining relevant certifications and stays in tune with the business’s CRM tool and techniques that come in handy when managing consumers and more so the challenging ones.
• Collaboration: The role is also collaborative, with the KAM closely working with the customer support and resource management departments to meet account performance objectives as well as the key accounts’ expectations through complimentary cross-functional efforts. The KAM also liaises with senior key account management in the creation and determination of departmental strategies, financial requirements, and account management standards.
• Other Duties: The KAM handles related duties as are necessary for the proper management of key accounts and duties assigned to her/him by the Director of Travel Retail, VP of Sales, Managing Director, or other.

About you

We are looking for a unique and amazing talent, who brings along the following:

• Bachelor’s Degree or relative experience
• 7+ years in experience in Sales Retail or in a similar role.
• Strong communication skills both verbal and written
• Detail oriented, analytical mindset, creative problem-solving ability, and exceptional attention to detail
• Advanced skills in Excel and Power Point

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