Case Manager-Rare Disease Patient Services (1 of 4)

Kyowa Kirin is a fast growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four areas of unmet need: oncology, nephrology, immunology and CNS/movement disorders. The North America organization includes three offices (in New Jersey and California) that focus on drug discovery, product development, and commercialization. Together, we work as a close-knit team to understand clinical needs and advance innovations that can have a profound impact on patient lives.

As a patient centric organization that strives to deliver innovative medicines to meet unmet needs, we feel that it is critical to follow the safety guidelines defined by CDC and OSHA. We believe the COVID-19 vaccine is the best way to manage COVID risk to you, your colleagues, your family and our society. With that in mind, we are taking the essential step to ensure the safety of our employees during this health crisis by requiring all US employees, temporary workers, agency employees and independent contractors to be fully vaccinated against COVID-19, where allowed by state or local law and where vaccine supply is readily available. In accordance with applicable law, individuals may seek an accommodation for medical or disability-related conditions or sincerely held religious beliefs.

Summary of Job:

 The Case Manager will be responsible for working with patients, caregivers, and healthcare providers (HCPs), to help patients through the access and initiation process for Kyowa Kirin’s rare disease products, and support them throughout their treatment journey. The Case Manager will work collaboratively with internal and external stakeholders to meet individual patients’ needs. 

Essential Functions:

• Develops ongoing relationship with each patient, from the time an enrollment request is received throughout their treatment journey
• Serves as patients’ primary point of contact to help coordinate timely treatment access, initiation, and ongoing shipments across Healthcare Provider (HCP) office, payer, and specialty pharmacy
• Communicates with patients, caregivers and customers based on identified preferences and needs
• Educate patients and/or caregivers on benefits, services and other resources
• Monitor each patient along his/her treatment journey, and proactively identify any emerging treatment continuation barriers
• Manages case load in a timely and efficient manner, as defined by KPIs (Key Performance Indicators)
• Builds and maintains compliant relationships with internal and external stakeholders, including sales, market access and specialty pharmacies to support the patient’s treatment journey
• Identifies trends regarding reimbursement delays, patient concerns, etc. and reports to Management
• Follows all requirements associated with compliance to program guidelines and relevant regulations, including HIPAA and patient privacy
• Participates in regularly scheduled team meetings; recognizes opportunities for improvement, brings solutions to any barriers                       

Job Requirements:

Education

• 5+ years industry experience in pharmaceutical or biotech Patient Services
• Reimbursement and payer relations experience required
• Rare disease experience required
• Infusion experience Preferred

Technical Skills

Proficient in MS Office Suite.

Non-Technical Skills

• Attention to detail and process oriented
• Strong interpersonal skills
• Excellent written and oral communication skills
• Ability to work cross-functionally and collaboratively
• Self-motivated, with a sense of urgency
• Creative problem solver
• Ability to multi-task and ensure seamless experience among a variety of stakeholders
• Cultural sensitivity and ability to develop consensus within a multinational organization.

Physical Demands:

Normal office environment with prolonged sitting and extensive computer work

Working Conditions:

Requires up to 10% domestic and international travel

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

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