Manager, Integration Services

WHO WE ARE

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

WHAT IS THE POSITION 

As the Manager of Integration Services, you will be responsible for hiring, coaching, and leading a diverse team of new and established Integration Analysts and Integration Engineers in a fast-paced environment education technology environment. In this role, you will grow and develop your team to ensure they provide a ‘best in class’ implementation experience to our customers while setting up data integrations for their school or district. Strong written and verbal communication skills are required for this role. Frequent interaction with all levels of customer and corporate leadership requires the ability to function in highly political situations. Ideal candidates will be process disciplined, highly organized, people-focused, and customer-centric. This position reports to the VP, Customer Support. 
 

WHAT YOU WILL DO 

• Oversee the day-to-day operations of Edmentum’s Integration Services team, which collaborates with clients to implement data integration solutions such as SIS, LTI, and SSO, encompassing platforms like Clever, Classlink, API, Google, among others. 

• Foster strategic partnerships across departments and organizations to address challenges, streamline processes, and align with Edmentum's overarching objectives. 

• Cultivate alliances with Sales, Product, and Customer Success teams to ensure clients are matched with optimal solutions for their Edmentum products. 

• Assume responsibility for the performance of Integration Analysts and Integration Engineers, ensuring adherence to key performance indicators (KPIs) and consistently delivering exceptional customer service. 

• Develop strategies to enhance team performance, fostering motivation and engagement amidst the cyclical nature of educational technology. 

• Provide guidance and mentorship to team members through ongoing one-on-one sessions, facilitating professional growth via coaching, feedback, and quality assessments. 

• Manage and resolve escalations from the team, prioritizing a proactive approach to prevent future occurrences and uphold a 'world-class' customer experience. 

• Conduct regular data audits and monitor customer satisfaction metrics to promptly address any issues or requests. 

• Utilize data insights to advocate for the team, escalating pertinent issues to leadership, Product Management, and Development teams. 

• Facilitate new hire onboarding processes to ensure all employees have the necessary tools and knowledge for success. 

• Maintain regular communication with leadership, reporting significant process and system challenges, as well as milestones achieved in pursuit of established objectives. 

• Exercise fiscal responsibility by controlling costs and safeguarding assets. 

• Foster a sense of camaraderie and cultivate a positive team culture through suggested team-building activities and community engagement initiatives. 

• Travel as required, up to 10% of the time. 

 

WHAT IS REQUIRED 

• Bachelor's degree or an equivalent blend of educational background, training, and relevant experience. 

• Demonstrated track record of 3+ years in business or technical roles.