Are you a current Elekta employee?  

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?  

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don’t just build technology. We build hope for everyone dealing with cancer.  

**This is a contract role with a duration of 60 to 90 days**

The Customer Support Channel Coordinator is responsible for delivering professional customer support for the Elekta product range. This position warrants the undivided support of projects and policies established by the Company and promoting these to other employees.  It also warrants the highest level of professional representation between customers and the Company in all aspects of customer relations.

The Customer Support Channel Coordinator will provide efficient processing and routing of inbound customer support demands to the right teams for action and some entry level product support activities for the Elekta product family, particularly the Elekta Care Community and the LMS.

Responsibilities:

• Evaluate customer calls and transfer/dispatch appropriate Support personnel and or Clinical Applications Specialists to contact customer in accordance with the appropriate product escalation process.

• Process and respond to all incoming inquiries via designated channels, e.g., email, telephone, customer portal.

• Recording all support activities in an appropriate call logging system and ensuring customer cases are dealt with efficiently and with minimum delay.

• Managing customer support enquiries through to closure and communicating directly with customers

• Escalating to management any technical issues that are likely to become significant.

• Maintain and follow Quality procedures as they pertain to Company policy.

• Assist Supervisor with the follow-up and settlement on customer inquiries and complaints to a resolution.

• Adjust shift hours as necessary to ensure proper coverage during business hours (7am-8pm, Monday-Friday) to accommodate unscheduled emergencies.

• Process all Elekta Care Community and LMS inquiries, Lantis Registration, and Data Dictionary Requests.

• Process and respond to all incoming inquiries via designated channels.

• Perform other related duties as assigned or requested.

• Providing back-up telephone cover to support teams.

• Following Elekta’s quality, regulatory and safety policies always

• Perform after hours On Call duties on 3-week rotation (subject to change)

What you'll bring:

• Associate degree or equivalent experience in an associated discipline

• Prefer 2 years of Call Center support and/or field service expe