Service Delivery Management Consultant 3- Support

Oracle Health Government Services is seeking a skilled Support Services Owner to join our mission-driven organization. In this role, you will be responsible for coordinating the successful transition of services from implementation into sustainment, providing ongoing operational excellence across multiple support workstreams, overseeing incident management coordination, driving the change management process, supporting operational governance, and ensuring long-term sustainment, stability, and continuous improvement of production services. The ideal candidate will have a solid understanding of sustainment transition processes, operational readiness, service operations, support coordination, change management, governance, continuous improvement, and service excellence.  You will collaborate with cross-functional teams—both internal stakeholders and client partners—so familiarity with service operations, transition activities, incident management, and change management is essential.

• Lead and coordinate operational transition activities for applications and services moving into the sustainment support model. 
• Ensure all support readiness activities are completed, including documentation reviews, knowledge transfer sessions, support procedures, and operational acceptance criteria. 
• Collaborate with implementation teams, business stakeholders, and technical teams to ensure smooth transition to steady-state operations. 
• Identify transition risks, dependencies, and support gaps, and drive mitigation plans to resolution. 
• Support transition governance, status reporting, and operational milestone tracking. 
• Oversee day-to-day service operations across multiple sustainment workstreams supporting federal environments. 
• Coordinate incident management activities to ensure timely triage, escalation, communication, and resolution of production issues. 
• Monitor operational performance, support metrics, SLA adherence, and service quality indicators. 
• Facilitate cross-functional coordination between application support, infrastructure, vendor, and client teams. 
• Support major incident management and ensure appropriate stakeholder communication during critical events. 
• Lead and govern the sustainment change management process across supported applications and environments. 
• Coordinate change requests, review approvals, implementation scheduling, and communication activities.
• Ensure all changes are properly documented, assessed for risk and impact, and aligned with operational standards and compliance requirements. 
• Partner with technical teams to minimize operational disruption and ensure successful deployment outcomes. 
• Facilitate Change Advisory Board (CAB) discussions and support release coordination activities. 
• Serve as a primary operational contact for client stakeholders, internal delivery leadership, and external support partners. 
• Provide regular reporting on incidents, changes, operational risks, service trends, and transition progress. 
• Lead operational review meetings, service governance sessions, and support coordination discussions. 
• Ensure transparent communication and alignment across business and technical teams. 
• Identify opportunities to improve service delivery processes, operational workflows, and support efficiency. 
• Drive standardization and optimization of sustainment operational procedures and governance practices. 
• Support implementation of proactive monitoring, automation, and process improvement initiatives. 

Contribute to operational maturity and continuous service improvement efforts. 

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $28.94 to $71.30 per hour; from: $60,200 to $148,300 per annum. May be eligible for equity.


Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the fo