Client Experience/Account Bid Manager - Airports (Remote)

About Oshkosh AeroTech, an Oshkosh company

Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people’s lives by supporting those in our communities who do some of the toughest work. They own many of the most trusted brands in the air transportation industry, including LEKTRO®, JetAire®, JetPower®, AmpTekÔ, Jetway®, and more.

The Client Experience/Account Manager is responsible for managing all potential Passenger Boarding Bridge Project opportunities a specified area. The area this account manager would be responsible for would be concentrated to the airports near the East Coast of the US along with all of South America. Travel is expected and can be up to 35%.

The job consists of interfacing with customers (Airports, Airlines and General Contractors) during the bid phase through manufacture and delivery if needs be. You will also need to be out in the field via face-to-face interactions with both potential and existing customers responsible for offering the best possible customer experience as well as providing hands-on explanations of any new or updated products when necessary.

The role is fully remote but must live on the eastern side of the US.

Responsibilities

• Meet with customers, architects, specification writers and industry specialists to promote Jetway products and services.
• Book, plan and represent Oshkosh AeroTech Jetway at industry shows and conventions.
• Conduct written and verbal communication with customers, agents and write needed supporting documentation for project bid submissions.
• Review in detail tender documentation and ensure that all required submittal materials are included with associated proposals.
• Coordinate with Bids & Proposal department to develop, understand and effectively communicate the scope of work.
• Support and assist Regional Sales Managers sales efforts, receiving or downloading, logging, distributing and control of tender documentation from customers.
• Work in the company’s sales software tool and data entry to support projects and forecasting.
• Gain a technical understanding our products. Be able to discuss product options as well as have a basic understanding of the preperformance characteristics.
• Develop and update proposal submittals and technical write-ups, coordinate with Bids and Proposals Department the final proposal submittal.
• Commit to deadlines, working overtime when necessary.
• Interact and assist other Jetway departments with requests for data.
• Develop, maintain and analyze historical data regarding departmental performance.
• Obtain, organize and distribute competitive information to the sales force.
• Participate in internally focused cross-functional teams in product design and development process.
• Must know and understand market customer base and key players within it. Understand strengths and weaknesses to better position JBT products.
• Develop and maintain detailed analysis of the competitive landscape.
• Assist in the definition of the product strategy roadmap.
• Assist in writing sales and promotional materials.

QUALIFICATIONS to perform this job successfully, an individual must have the potential to be able to perform each essential duty satisfactory.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BASIC QUALIFICATIONS

• Bachelors Degree in Sales, Marketing, or related field
• Minimum 5 years of related experience
• Ability to travel with short notice and the availability for potential extensive travel as required
• Valid Passport.
• Proficient with Microsoft Word, Excel, and PowerPoint software applications

TRAVEL

Up to 35%

LANGUAGE SKILLS

Must have the ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  Also, must have the ability to respond to common inquiries or complaints from customers, agencies, or members of the business community.  Possess the ability to write articles for publication that conform to prescribed style and format.  Ability to effectively present information to management an