Manager, Customer Growth US Sales - Mid-Market+ (Boston)

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.

The MM+ (Mid-Market) Customer Growth Sales Manager will be responsible for hiring, training, coaching, and leading a team of Account Executives. This segment contains Klaviyo’s top install base customers who each drive $30-500M in revenue. The manager will drive sales development, hold direct reports accountable to their KPIs, effectively collaborate cross-functionally, and provide Senior Sales Leadership with accurate forecasts and any notable updates or learnings from the field. Along with management responsibilities, we expect this leader to be the highest caliber sales professional with experience closing $500k-1M+ deals. 

How You Will Make a Difference:

• Build a high performance team while supporting the build of an entirely new department (Customer Growth)
• Manage the accuracy of the forecast and identify lead indicators of success
• Drive sales process excellence across highly complex large deals
• Build and maintain highly collaborative workstreams with customer success, partnerships, product, and onboarding teams.
• Demonstrate high emotional intelligence and adapt your communication and/or coaching style accordingly to your direct reports
• Drive efforts in generating and closing cross sell and upsell opportunities
• Train, develop, and build out an ongoing skills analysis aimed at designing a scalable curriculum for improvement/advancement
• Collaborate across various internal teams to ensure a positive customer experience and a progressive internal workflow
• Recruit, interview, hire, train, and retain top talent
• Oversee and inspect the daily workflow of their team in order to promote KPI accountability and identify coaching opportunities
• Identify and address gaps in performance or areas for improvement and build strategic coaching plans
• Weekly 1:1s with direct reports
• Weekly team meetings that motivate and enable the team around key objectives
• Provide constructive and timely performance evaluations
• Share constructive and timely career development discussions
• Handle discipline and termination of employees in accordance with company policy.

Who You Are:

• 5+ years of Sales Management experience leading sales teams that require complex and transactional deal cycles
• Proven track record of being a consistent top sales performer - experience in the MarTech or Ecommerce space a plus.
• Highly Organized, Process Driven, and cross-functional relationship builder
• Displays ownership of their team/business with an operationally driven management operating cadence
• Passionate about training, coaching, leadership, and development
• Confident and comes to the table with a learning mindset and point of view around sales excellence
• Highest Caliber Sales Professional with experience managing multiple internal and external stakeholders
• Strengths in selling in person to customers 
• Willing to travel 1X/mo for events, conferences, customer on-sites
• Data-driven, detail oriented, organized, and a self-starter
• Functions well in a very fast paced environment with constant changes

The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.

Base Pay Range For US Locations:$138,000—$138,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to d