IT Enterprise Desktop Administrator

Inova Loudoun Hospital IT Customer Service is looking for a dedicated IT Enterprise Desktop Administrator to join the Team. This role will be a full-time day-shift from Monday – Friday located in Leesburg, VA. 

The IT Enterprise Desktop Administrator is responsible for imaging and configuration, per defined standard operating procedures, of systems hardware/software related infrastructure. Completes tasks focused on imaging and the configuration of Windows desktop systems and all associated 

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules.

IT Enterprise Desktop Administrator Job Responsibilities:

• Performs configuration of all peripherals to ensure working systems enable customers to be productive in their roles.
• Provides input, consistent with policies and procedures, to other Information Technology staff to define and manage warranty standard operating procedures (SOP) and repairs.
• Communicates problem solving measures taken for inclusion into SOP and policies so that recurring problems can be resolved.
• Proactively identifies and implements successful preventive measures for basic issues affecting desktops, printers and WOWs.
• Works from pre-defined SOP and checklists to ensure operating systems and systems software components are properly installed/configured for the enterprise desktop environment.
• Communicates proper procedures for system requests/maintenance, current task/project priorities and alternatives to requests for services that do not meet standards.
• Responds to and works tasks related to basic configuration problems of desktop infrastructure. Performs warranty repairs/warranty assessments and fixes.
• Ensures basic updates of documentation of procedures/standards on the proper imaging and configuring of operating systems software are complete and accurate.

Minimum Qualifications:

• Education: Associate degree; or HS Diploma/GED and 2 years of relevant professional experience in addition to the minimum experience required
• Experience: 1 year experience in supporting a desktop environment with both basic administration and problem-resolution of Microsoft Windows seven and Windows 10 and above issues

Preferred Qualifications:

• Previous Desktop Administrator in a healthcare/hospital environment preferred. 

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 25,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. 

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.