Selling Supervisor, Miami Design District - Marni

THE FASHION INDUSTRY’S FASHION BRAND

Since 1994, Marni has been recognized as the most artistic, color-savvy, life embracing, off-beat brand in the luxury segment

A constant aspiration to surprise and delight and to exceed expectations, with one foot in the past, one foot in the future.

Marni has consistently challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.

 

Embrace life.

Embrace art.

Embrace colour.

Embrace each other.

 

We are looking for who is ready to make a difference, into  an intercultural environment made of  love and passion, talents and out of the box thinkers.

Job Summary

• The Supervisor assists the management team in their effort to achieve store sales and maximize profitability through the effective management and supervision of the store team and the implementation of company programs, policies and procedures
• The Supervisor takes a proactive approach to the business trends and needs; she/he acts as a positive role model to store personnel, representing and supporting the brand and values.
• The Supervisor is responsible for continuously improving and developing specific supervisory skills by taking ownership of responsibilities (visual/merchandising/operations) assigned by the Store Manager.  In the absence of the Store Manager or Assistant Store Manager, the Supervisor temporarily assists with store management responsibilities, making short-term decisions.

Sales

Assists the management team in their effort to:

• Meet store sales and target goals;
• Maximize profitability through optimization and controlling of expenses; and
• Reach the achievement of Key Performance Indicators.

Customer Service

• Strong customer service skills to provide courteous and precise customer satisfaction.
• Strong organizational skills, multi-tasking and prioritizing capabilities.
• Follow-up with clients through telephone calls, letters, cards and special announcements keep book of clients including sales records, records of all client preferences, colors, sizes and styles as well as records of clients' life events (birthdates, etc.)
• Align with style and qualitative standards of the Brand throughout Sales and post-sale process.
• Take full advantage of all contacts with customers in the Store and promote both the Brand and Product.
• Collaborate with other colleagues to achieve business objectives.
• Constantly keep up-to-date regarding fashion trends; know and monitor competition.
• Know customers' needs, both expressed and less obvious.
• Demonstrate, recommend and style the products available; promote wardrobing.
• Schedule client appointments and pull merchandise for clients in advance of appointments.
• Ensure customer loyalty by collecting customer information and entering it into the database, thus building an extremely valuable clientele base that consists of high profile, international, professional and consistent customers.

 

Operations

Training

• Assist the management team as needed in the organization of training for store employees through accurate use of store training programs, specifically the Customer Service program.
• Assist the management team as needed with maintaining high-training standards.

Development & Performance

• Report to management team the strengths and areas of development for store personnel.
• Suggest to the management team appropriate action to promote and encourage the Supervisor’s own professional development by using tools and best practices.

Supervision and Organization

• Assist the management team in promoting a positive, professional and sales-oriented environment and promoting a culture open to internal feedback.
• Assist the management team as needed in assigning work load appropriately and effectively among store employees.
• Assist management team as needed in regular store meetings.
• Organize and lead store meetings as directed by the management team to communicate store targets, priorities, and other relevant subjects.

Merchandising

• Assist with monitoring store merchandise standards and needs through appropr