Senior Manager, Customer Success EMEA

<p><strong>About Us:</strong></p> <p>SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle. </p> <p>We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!</p><h2><strong>Senior Manager, Customer Success EMEA</strong></h2> <p><strong>Who Are We?</strong></p> <p>Over 1,250 strong, and with over 6,000 customers (including 3 F10), SentinelOne is a leading cyber security company, the biggest cybersecurity IPO, traded in NYSE:S. SentinelOne is shaping the future of endpoint security through its unified, converged platform that automatically prevents, detects, and responds to threats in real-time. Our unique approach is based on deep inspection of all system processes combined with innovative machine learning to quickly isolate malicious behaviors, protecting devices against advanced, targeted threats in real time.</p> <p><strong>What are we looking for?</strong></p> <p>If you’re passionate about engaging customers and creating a great experience you have a place with us. SentinelOne is growing its Customer Success team in the EMEA regions and looking for a seasoned relationship expert with leadership experience to assist in managing our Customer lifecycle and functional customer programs for our rapidly growing install base.</p> <p>You should have impeccable relationship skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our Customers successful!</p> <p><strong>Responsibilities</strong></p> <ul> <li>Own overall hi-touch strategies for our largest EMEA customers including adoption and nurturance of high-touch customers leading to mutual success </li> <li>Create, standardize and own a world-class Customer Experience leading a team of Customer Success Managers across SentinelOne products and services</li> <li>Work with Customers and internal teams to establish success criteria and methodology to aid the customer in achieving their goals, maintaining excellence with SentinelOne products and foster promoters</li> <li>Represent and advocate Customer needs, issues and feedback cross-departmentally with Product, RnD, Sales, Marketing and Support building scalable processes</li> <li>Own the escalation process for our largest EMEA customers ensuring successful completion of get well plans and internal execution</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>Possess a Customer-centric approach, you enjoy working with Customers and establishing strong relationships</li> <li>Prior experience leading, managing and building in a Customer Services focused role (Customer Success, Customer Care, Support, etc.) or equivalent history of increasing Customer satisfaction, adoption, and retention</li> <li>Familiar with Customer Success tools and platforms </li> <li>Adept at managing Customer expectations that results in high Customer satisfaction.</li> <li>Ability to understand Customer’s challenges and advise on best practices. </li> <li>Impeccable written and verbal communication skills.</li> <li>Experience in communicating with Customers from diverse cultures.</li> <li>Detail-oriented and analytical.</li> <li>Strong team player but still a self-starter.</li> <li>Thrives in a multitasking environment and can adjust priorities on-the-fly.</li> </ul> <p><strong>What will separate you from other candidates?</strong></p> <ul> <li>Experience with Totango (or other Customer Success tools), Pendo or SalesForce.</li> <li>Previous Security industry experience or demonstrated understanding of cyber security and terminology.</li> </ul><p>SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p> <p>SentinelOne participates in the E-Verify Program for all U.S. based roles. </p>