Data Services Operations Coordinator

Job title: Data Services Operations Coordinator

Reports to: SVP, Data & Analytics

Department: Central Services

Location: Remote

Grade: 18

About Priority: 

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

We are seeking a Data Services Operations Coordinator to ensure the smooth execution of our Data Services operational processes, agile sprint pipelines, and release schedules. In this role, you will work within established operational frameworks to manage day-to-day sprint mechanics, maintain project board hygiene, monitor release readiness, and administer key departmental workflows. Operating with functional autonomy, you will act as a key operational anchor for Department Leads and Project Delivery Leads, taking full ownership of recurring operational objectives and cross-functional coordination.

Responsibilities: 

• Agile Sprint Execution & Board Hygiene:

  • Coordinate, schedule, and facilitate recurring agile ceremonies, including daily standups, sprint planning, and backlog refinement sessions.

  • Own Jira board hygiene across teams; process ticket modifications, resolve unassigned items, manage field updates, and clean up inactive issues prior to planning sessions.

  • Track sprint action items and verify ticket readiness against defined operational criteria to support smooth cycle execution.

• Release & Dependency Coordination:

  • Coordinate routine release checklists, track go-live dependencies, and escalate release risks to delivery leadership.

  • Maintain active issue logs and track cross-functional operational dependencies across active projects.

• Program & Financial Compliance Administration:

  • Track milestone completion for active initiatives and gather necessary documentation for CapEx and OpEx financial traceability.

  • Coordinate monthly operational expenditure (OpEx) logging, capital submission tracking, and team time-logging compliance against target deadlines.

• Access & Knowledge Base Management:

  • Manage team access workflows, triage incoming operational request queues, and coordinate platform permissions across core data systems.

  • Maintain the Data Services wiki and Confluence spaces by structuring new operational documentation and archiving outdated materials.

• Vendor & Administrative Support:

  • Administer the vendor renewal pipeline by tracking contract milestones, routing modification requests, and scheduling vendor alignment sessions.

  • Coordinate departmental logistics, operational updates, and team culture-building activities.