Jobs and Careers
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Associate Salesforce Application Support Engineer
BHG FinancialUKRemotefull_timeVerifiedPosted 20 Aug 2025
About the role
Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture centered around transforming talented employees into effective business leaders? Then BHG Financial is the place for you.
In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly on serving those in the medical industry. With healthcare in our heritage, we soon expanded to serve high-earning professionals in many other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.
Today, BHG Financial has firmly established its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.
Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.
From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.
Who You AreYou are a motivated Application Support professional who is passionate about supporting key initiatives in a fast-paced environment. You excel at handling a rapid flow of requests and have experience providing first-level support for software products and tools. You are a hardworking and positive individual that thrives in an environment where you can make a difference from day 1. This team acts as the front-line of contact for support of central technology services and is responsible for interfacing with clients, resolving software incidents, and acting on service requests while achieving high customer satisfaction.
In 2001, we started with an idea, an opportunity, and $25,000. Back then, our focus was strictly on serving those in the medical industry. With healthcare in our heritage, we soon expanded to serve high-earning professionals in many other industries, providing all with leading-edge financial solutions, including our extensive network of community banks.
Today, BHG Financial has firmly established its legacy as a leader in the financial services space. Founded on the philosophy of a better way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service.
Our relentless commitment to the success of our customers is part of what has made BHG Financial thrive. We take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to factor those in when making responsible lending decisions. Our continued focus on data, analytics, and proprietary modeling has enabled faster funding for our customers.
From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their success and legacy.
Who You AreYou are a motivated Application Support professional who is passionate about supporting key initiatives in a fast-paced environment. You excel at handling a rapid flow of requests and have experience providing first-level support for software products and tools. You are a hardworking and positive individual that thrives in an environment where you can make a difference from day 1. This team acts as the front-line of contact for support of central technology services and is responsible for interfacing with clients, resolving software incidents, and acting on service requests while achieving high customer satisfaction.
What You'll Do
- Provide customer-facing support and problem resolution - troubleshoot production issues, identify and address the root cause, and work with engineering teams to get the resolution deployed to production.
- Take ownership of assigned tasks, following through on assignments until issues are resolved and closed.
- Build, develop, and grow relationships with users and other stakeholders.
- Provide Level 1 end-user support for escalations and ensure IT service levels are maintained.
- Adhere to established agile methodology, SDLC, support, and service management policies and procedures.
- Develop and maintain knowledge base documentation.
- Track and prioritize requests through JIRA.
What You'll Need
- Ability to work 40 hours per week from 11:00 AM - 8:00 PM EST (M-F)
- Experience supporting business-critical, enterprise applications.
- Experience with Salesforce configuration and/or administration.
- Experience reading/writing queries in MS SQL Server.
- Familiarity with IT tools (i.e. IT ServiceDesk, JIRA Software, JIRA Confluence, etc.).
- Bachelor's degree in Information Technology, Computer Science or equivalent work experience.
- Excellent interpersonal, verbal, and written communication skills.
- Demonstrated ability to solve problems, determine appropriate actions, and complete tasks.
- Ability to work independently, with minimal supervision.
- Strong customer service and problem-solving skills including demonstrated ability to analyze issues and to work effectively with cross-functional groups to craft solutions.
- Knowledgeable of software development experience utilizing modern development tools and technologies – Microsoft .NET (C#), Azure Cloud, PHP, Full-Stack architecture, development, and execution.
- 1-2 years of experience working with various SDLC methodologies such as Waterfall, and Agile (Scrum and Kanban); experienced in the use of standard agile tools.
- Demonstrate ability to learn new technologies quickly.
- Knowledgeable of financial terminology.
- Willingness to work flexible hours with occasional evening and weekend hours.
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