Customer Service Coordinator

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram and  LinkedIn.

 

Position Overview:

The customer service position is to ensure effective and efficient coordination between the company and its customers with a high level of service and support, process sales orders and resolve customer order or service issues, establish and maintain positive business relationships, both internally and externally, to promote company goals. This position is located at Milliken & Company’s Maple Complex in LaGrange, Ga. The position will report directly to the Customer Service Manager. The work schedule is Monday – Friday, 9:00 am – 6:00 pm. 

Job Responsibilities:

• Enter sales orders and make order changes to include price quotations, preparation and follow up on purchase orders, order entry, sample order entry, confirmation of shipment dates, and logistics arrangements.
• Expected to maintain presence in the phone queue during scheduled work hours to support team coverage and ensure consistent customer service delivery.
• Examine records, assist in expediting orders through production and shipping, interface with Supply Chain regarding order status and scheduled shipment dates.
• Be responsible for securely processing customer payments and initiating follow-ups regarding outstanding balances, credits, or payment discrepancies.
• Demonstrate teamwork to ensure achievement of team, individual, and corporate goals and work in a fast-paced environment and deal with high-pressure situations.
• Participate in special projects and perform additional duties as required.

Qualifications – Required:

• High School diploma or GED
• Computer experience with MS Word, MS Excel, Internet Explorer and Outlook

Qualifications – Preferred:

• General office experience is preferred with exposure in a customer service environment.
• Call center experience is a plus.
• SAP experience is a plus.
• Bilingual, Spanish-speaking, strongly preferred

The successful candidate will have strengths in the following:

• Positive attitude and proper phone etiquette.
• Prioritize work and effectively manage one’s time.
• Highly effective communication and telephone skills.
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