Clinical Operations Director (Pain Management Center)

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Leads operational initiatives in assigned areas and services in order to achieve set goals. Goals will target improvements in quality of care, access, overall customer satisfaction, communication, clinical services delivery, operating efficiency, budget management, program development and implementation and staff development. Assumes accountability for success of such initiatives through identified, measurable goals and pertinent data.

The Department of Anesthesia, Critical Care and Pain Medicine provides a full-range of leading-edge anesthesia services in all operating rooms, intensive care units, obstetric, and non-surgical procedure areas (including gastrointestinal endoscopy, and electrophysiology) at Beth Israel Deaconess Medical Center, Boston. Our first commitment is to provide compassionate, world-class care to all our patients. We are one of the top academic anesthesia departments in the US in clinical anesthesia and research and, as a Harvard Medical School affiliated hospital, our educational programs are among the best in the country. The department is internationally recognized for both clinical care and research. Our renowned research program produces innovative work that is making major strides in improving patient care in anesthesia, critical care, pain and headache treatment. We also have advanced innovative technologies in the field, including 3-D imaging and guided ultrasound to provide minimally-invasive, safe care for the most successful outcomes.

Our department continues to grow and thrive in a culture of respect that supports the professional development and personal well-being of our staff. In addition, we have a strong commitment to Diversity, Equity and Inclusion and actively seek a diverse workforce that celebrates and honors the many cultures and perspectives represented by our staff.

This position is a part of the William Arnold - Carol A. Warfield, MD Pain Management Center at One Brookline Place, conveniently located next to the Brookline Village T stop. Our pain clinicians offer a wide-range of compassionate, comprehensive and cutting-edge treatments for chronic and complex pain and for migraine and other types of headache pain.

Job Description:

Essential Responsibilities:

• Designated Leader for multidisciplinary programs and partners with other members of the management team within and outside of the department to initiate and oversee new multidisciplinary programs and projects.
• Hires, develops, supervises and evaluates staff which can include Nurse Practitioners, Clinical Advisors, RNs, Practice Administrators, Administrative and Clinical Support Staff, and Emergency Off Site Techs.
• Participates in the selection and evaluation of individuals for leadership positions.
• Assures that department activities and records meet the standards of accrediting, regulatory or reimbursement agencies.
• Establishes ongoing communication mechanisms with patients, staff, physicians, as well as the hospital and referring communities through regularly scheduled meetings and other forms of written communication.
• Has the responsibility to lead and support managers and directors in developing and improving operations to create optimal performance levels.
• Direct Reports: 4-6 Indirect Reports: 51-100
• Has full responsibility for planning, monitoring and managing budgets for multiple departments.

Required Qualifications:

• Bachelor's degree in Nursing required.
• Master's degree in Nursing, Business Administration, Healthcare Finance or Hospital Administration preferred.
• License Registered Nurse required.
• 3-5 years related work experience required and 3-5 years supervisory/management experience required Demonstrates proficiency in the area of process improvement and system redesign.
• Specific experience in data and systems analysis, quality management/performance improvement.
• Excellent skills in interpersonal and written communication.
• Demonstrates proficiency in budget and human resource management.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Competencies: Decision Making:

• Ability to make decisions with significant, broad implications for the management and operations of a major department or multiple departments. Participates in decisions on overall strategy and direction of the organization.
• Problem Solving: Ability to address problems that are broad, complex and abstract, often involving Medica