Sr. Property Claims Field Specialist - Mid Loss ($10,000 sign on bonus)

Overview

Position Summary:The Property Mid Loss Adjuster applies broad knowledge of current Company policy, applicable regulatory standards and procedural changes to investigate, evaluate and settle moderate to complex Homeowner's property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers. 

 

We are offering a $10,000 sign-on bonus for this role! Eligibility requirements and additional details will be provided during the hiring process.

Geo-Salary Information

State specific pay scales for this role are as follows:

$81,629  to $146,702   (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$74,208  to $133,365 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$66,788  to $120,029   (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities

Essential Job Functions:

Investigate moderate to complex Homeowners claims to confirm facts, origin and cause of loss.

Address and handle ALL exposures of the claim, including Dwelling, Other Structures, Contents, Loss of Use. Investigations may include scene inspection, recorded interviews with policyholders or other witnesses, or use of appropriate experts.

Compare facts gathered during the investigation against policy to determine coverage of claim, extend or deny coverage as appropriate

Inspect and determine extent of damages, and document with photographs, measurements, repair estimate, and thorough log notes.

Establish reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.

Maintain claims on a regular diary to monitor unresolved issues and exposures. Regularly monitor progress and expense of ongoing claims.

Throughout entire claim handling process, ensure exceptional service is provided to customers. This includes timely response to phone calls, emails, written communication, and adherence to Department of Insurance requirements.

Directs, monitors, and reviews files handled by independent adjusters to conclusion. 

Assists in training property personnel.

Other functions may be assigned

Qualifications

Education:

• Bachelor’s degree preferred or equivalent combination of education and experience.

Experience:

• 4 - 8 years of equivalent industry experience is preferred.
• Custodial use of a Company vehicle is provided; must meet established Company standards regarding personal driving history and current license status to be eligible for this position.

Knowledge and Skills:

I can succeed as a Property Large Loss Adjuster with:

• A good working knowledge of office & business computer applications.
• Proficient mathematical skills to compute cost of damage and repair.
• Ability to perform field inspections at least 50% of work time (company car provided).
• Ability to use advanced video technology to collaborate with onsite vendors and insureds to identify damage and write a damage estiate from a virtual setting when needed.
• Technical knowledge of and proficiency in property evaluation, estimation, and Xactimate.
• A good working knowledge of construction nomenclature and procedures.
• Written and verbal communication skills to effectively and professionally interact with internal and external customers, vendors and other third parties.
• Ability to adhere to established Company policies and procedures within claims operations.
• Critical attention to detail and excellent organizational skills.
• Analytical ability necessary to analyze, interpret and evaluate relevant information.

Other skills and competencies

• Customer Focus: - Is dedicated to meeting the expectations and requirements of internal and external customers
• Decision Quality: - Makes good decisions based upon a mixture of analysis, wisdom, experience and judgment
• Interpersonal Savvy: - Builds constructive and effective relationships
• Composure: - Is not knocked off balance by the unexpected.  - Is cool under pressure.
• Listening: - Practices attentive and active listening
• Time Management: - Ability to use time effectively and efficiently

About Mercury:

Join an amazing team that is consistently recognized f