Senior Manager, Support Operations

<div class="content-intro"><h4><strong>Help make the world more hospitable </strong></h4> <p>The hospitality industry is uniquely human, and it deserves technology that’s just as inspiring as the people behind it. At Mews, we’re transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.</p> <p>You’ll work with smart, curious people who care deeply about what they do. You’ll have autonomy and the trust to make good decisions and move quickly. And you’ll enjoy a real sense of purpose as you see the impact of what we’re building.</p> <p>If you’re motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you’ll feel at home here.</p> <h4><strong>About the role</strong></h4> <p>Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:</p></div><p><span data-contrast="auto">As Senior Manager of Support Operations at Mews, you will own the systems and processes that keep our global support function running at its best. This is not a maintenance role. It is a high-impact position that sits at the intersection of process design, AI-driven automation and cross-functional delivery.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">You will drive operational consistency, workflow optimisation and scalable execution across our support organisation. A core focus of the role is making the support function more efficient – whether that means building automations directly, redesigning how processes work, or using data to identify where time and effort are being lost. You will partner with product, engineering and data teams where needed, but this is a hands-on role with clear ownership over how support operates at scale.</span><span data-ccp-props="{}"> </span></p> <p><span data-contrast="auto">This role is focused on governing workflows, tooling and processes – not customer relationships or regional strategy. It reports into the Director of Support and is part of the Customer Experience and Delivery organisation.</span><span data-ccp-props="{}"> </span></p> <h4><strong><span data-contrast="auto">Your mission, should you choose to accept it:</span></strong><span data-ccp-props="{}"> </span></h4> <p><strong><sp