Cyber Account Manager

Looking for a Cyber Account Manager to develop and maintain profitable relationships with new and existing customers and assist sales force to drive growth and profitability in region.

 

Job Accountabilities

 

• Provide specialized training and coaching to customers and Business Unit personnel on specialized products and services.

• Produce and analyze reports related to Business Unit´s and customers´ book of business and make recommendations for improvements to sales management, sales force and customers on a monthly basis.

• Serve as advisor to the sales force, customers and potential customers regarding the resolution of technical issues that affect the sales, installation and utilization of organization products and/or services.

• Anticipate, recognize and respond to needs of customers.

• Support implementation of customer initiatives.

• Provide status updates.

• Resolve technical problems by referring to policies, procedures, specifications.

• Compare alternatives for solving problems or improving procedures or products and provide recommendations.

•  Provide technical expertise for short-term, defined scope projects.

• Business Travel, as required

• Maintain a Valid Driver's License, as required

• Regular Predictable Attendance 

• Visibility in the Office, as required

 

Business Accountabilities

 

• Support distributor (or other partner) remuneration, and monitor and take responsibility for resources/cash, with defined Finance and Insurance Regional Account procedures, where applicable.

• Carry out tasks, such as the preparation of documentation, to support the implementation of projects to time and quality standards.

• Identify and comply with the main principles relevant to legal and regulatory controls that govern standard and work practices.

• Collect data from well-established sources and develop customer or distributor reports to help preparations for key tenders/meetings, including commentary and an analysis of trends to facilitate decision-making where required.

• Monitor business processes in order to identify opportunities for improvement.

• Provide clear feedback to customer/distributor (or other partner) enquiries and monitor specific issue handling and resolution.

• Resolve operational customer/distributor (or other partner) management activities (e.g. remuneration, sales initiatives, event management, cross-selling), ensuring an efficient and high-quality service is extended to all internal and external customers.

• Provide support to the Sales and Distribution teams in product line, on a local level, acting as liaison between field and internal stakeholders on customer and distributor issues.

• Contribute to research and analysis on potential business development opportunities.

 

Performance Management Accountabilities

 

• Model behaviors that demonstrate commitment to corporate values.

• Provide input into performance management discussions of project team members.

• Educate team members and business partners on area of technical expertise.

• Provide guidance and support for team members.

• Take action to manage own personal development and encourage others to do the same.

 

Required Qualifications:

 

• Bachelors Degree and 2 or more years of experience in the Sales area
  OR
• High School Diploma or Equivalent and 4 or more years of experience in the Sales area
  AND
• Licensed to sell insurance products in states assigned

Preferred Qualificat