Account Director

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Our Account Director (AD) will support a handful of existing clients in the AI, NeoCloud, Software, SaaS, and/or Technology sector.  The successful candidate will develop customer relationships within a client, from C-level down, and across multiple business units inside the organization. Our AD will also drive sales via sell-to, sell-through and sell-with projects. And our AD will be required to hunt and expand relationships with the goal of growing our business with them, and/or earning their business as a new logo client. 

The ideal candidate has the ability to work on large, complex deals applying a consultative and trusted advisor approach, while also having the ability to handle the day to day transactional needs from our clients and prospective clients. Additionally, the ideal candidate is able to hunt for new logo business inside the AI, NeoCloud, Software, SaaS, and Technology sectors, with particular emphasis on the AI and NeoCloud high growth companies. 

Location: This role will consider applicants that currently reside in the continental United States in the Eastern and Central Time Zones.

Responsibilities 

• Generate sales revenue by actively promoting Zayo products and services to assigned accounts. 

• Work collaboratively with the clients, their end users, Zayo engineers, product teams and offer management team to find smart solutions to solve your clients’ business objectives. 

• Present proposals and manage customers through the sales process. 

• Attain high Customer satisfaction scores based on excellent customer support, exceptional account management, and professionalism 

• Maintain business relationships with customers, securing existing revenue on long-term commitments and/or selling new services. 

• Apply knowledge of business, customers, industry, Zayo, and services to achieve revenue objectives 

• Develop and successfully execute account strategy, account plan, solution designs, while also building strong relationships. 

• Manage high volume of work while maintaining a high degree of responsiveness and quality. 

• Track, analyze and report on sales performance and activities in Salesforce and other reporting tools. 

• Provide accurate and timely forecasts of sales opportunities and churn events. 

• Develop and maintain records of activity (e.g. tracking meeting notes, client calls, client correspondence (emails, linkedin, texts, etc.). 

• Provide accurate and timely information to management. 

• Coordinate closely with other departments to ensure customer satisfaction is maintained and sales metrics are achieved. 

• Collaboratively work with an extensive team and resources, while concurrently performing as an individual with minimal supervision. 

Qualifications 

• Bachelor’s degree or equivalent from four-year College; or equivalent combination of education and experience 

• Minimum of five (5) years’ relevant experience 

• Proven track record of successful hunting and driving business growth.  

• Experience working with senior executives and leading cross-functional teams.  

• Strong understanding of telecom infrastructure, AI, NeoCloud, Software, SaaS, and Technology sectors  

• Excellent negotiation, presentation, and communication skills.  

• Ability to analyze market trends and competitive intelligence to drive strategic decision-making.  

• Ability to manage multiple projects and accounts simultaneously while meeting deadlines. 

• Ability to travel as required by Zayo and customers.

Estimated base salary range: $100,000 - $140,000 USD/annually. This role is eligible for participation in the sales commission plan.

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The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience,