Operations Project Consultant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

 

Job Description:
This job is responsible for handling medium to large projects for a Line of Business that may be regional or national in scope. Key responsibilities include recommending policy and procedural changes and developing measurement criteria and project plans such as cost and resource estimates. Job expectations include working with senior management to evaluate current methods and develop strategies to implement change and improvements brought about by the project.

Responsibilities:

• Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation

• Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures

• Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams

• Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues

• Performs risk management activities to minimize project risks

• Assists with creating and maintaining comprehensive project documentation

• Leverages business knowledge to identify opportunities for improvement and supports change execution

Skills:

• Active Listening

• Attention to Detail

• Collaboration

• Critical Thinking

• Written Communications

• Decision Making

• Influence

• Oral Communications

• Prioritization

• Problem Solving

• Adaptability

• Customer and Client Focus

• Data Management

• Emotional Intelligence

• Risk Management

Line of Business Job Description:

As part of the Business Transformation team, we looking for highly motivated, future focused candidate with the skills and passion to deliver extraordinary results. This role will be part of redesigning processes, challenging norms and supporting technology deployments. Candidates will need to display agility, creativity, flexibility and strong partnership skills.

This candidate will drive change and efficiency, and will focus on gathering and analyzing details and data to shape transformation work. This will mainly include processes included in the Service Request Portal (SRP) application, including both brokerage and banking requests. This work will also support the WM OpEx business case including Workflow Transformation efforts and as needed, IIP (Integrated Investment Platform). The ideal candidate will have project background, deep business acumen and demonstrate a strong desire to learn. This role will be responsible for engaging and collaborating with key partners to understand processes and challenges to develop optimal solutions to address and enable business needs.

A successful incumbent will

• Partner/collaborate with teams across the Wealth space to set and execute efforts to transform the business

• Gather and analyze data to make well-informed business decisions grounded in facts

• Build process maps and support communication and procedure updates, as needed

• Have familiarity with the Agile process and support updates to Epics/Stories in JIRA

• Partner with technology, product owners, and others on structure and capabilities that seamlessly work across the business and capture crucial information along the project