Sr. Director, Professional Services

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Job Summary:

You are entrepreneurial. You like helping customers deploy solutions and see the value. You are good at evangelizing new technologies and understanding how to help customers make the best of their purchases. You achieve satisfaction in seeing customers solve hard security problems. You enjoy the challenge and thrill of succeeding in bringing new technology approaches to market.

In the role of Global Leader for the DataBee Professional Services team, you will be a leader within Comcast Technology Solution’s exciting new cyber security business unit, which sells SaaS and subscription security solutions to the large enterprise and federal government. Currently, two solutions, BluVector and DataBee, both used internally by the Comcast CISO organization, are sold by the business unit. These solutions are advanced threat detection, advanced threat hunting and security operations center and compliance offerings that improve security and compliance in a cost-effective manner. DataBee is the BU’s growth engine and is an innovative security & compliance data fabric platform, a new market segment rapidly replacing SIEM and other legacy security & compliance toolsets.

Reporting to Vice President and General Manager of the DataBee business unit, you will be a working manager, responsible for conducting deployments and leading your team members, who are subject matter expects on various features. In addition, you will have the opportunity to lead go-to-market strategy and sales planning for our professional services offering.

Job Description

 Core Responsibilities 

• You lead the design and construction of a professional services team that goes from zero to one, helping to deploy the world’s first enterprise ready data fabric for security, risk and compliance, DataBee, and an established NDR solution called BluVector. 

• You take ownership of driving deployments with the goal of ensuring 100%  

• You coach and mentor a world-class team of exceptional subject-matter-experts who help features and functionality get turned on 

• You will strategize Go-To-Market approaches and contribute heavily to discussions on pricing, pitching, marketing strategy for professional services and more 

• You become a trusted advisor to prospect accounts and existing customers, showcasing expertise and empathy. 

• You link Comcast’s leading technology to solid business cases. 

• You collaborate closely with Sales Engineering, Solution Architecture, Product Management and Product Marketing 

• You are expected to use past creative experience and sound business judgment to make decisions on the best way to drive growth in the security and compliance data fabric segment. 

• You are expected to be a self-starter with high levels of intrinsic motivation and a drive for excellence in customer service and value realization 

• Provide deployment advisory services including best practice design, recommendations, and configurations 

• Travel to customer locations to assist customers in short-term professional service engagements 

• Assist deployment customers with testing or troublesho