Medical Receptionist (South Austin)

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org.

The Medical Receptionist will answer phones and handle all of the day-to-day administrative tasks required to keep the clinic running smoothly. This person will attend to patients on the phone and in person, coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.

Core Functions

• Supports status-neutral engagement activities that involve access to HIV biomedical interventions for prevention and care services.
• Provides direct care to individuals wishing to engage in services including, but not limited to conducting intake and assessments for HIV care, PrEP/PEP and/or gender-affirming care, delivering brief individual and group interventions sessions, providing sexual health education and counseling, assisting patients with navigating insurance/benefits , participating in community engagement and outreach, and scheduling appointments.
• Identifies and addresses a patient’s psychosocial barriers to accessing care and facilitates linkage to supportive services and relevant programs.
• Monitors issues affecting patient access, adherence, and/or retention in care. Maintains up-to-date knowledge of internal and external resources to ensure the continuum of care obtained and works to remove any barriers to services.
• Collects and analyzes data to identify program progress, and effectively manages operations by utilizing quality improvement tools.
• Acts as a liaison between local agencies with the functions and operations of the program
• Interprets program guidelines, policies, and procedures for operations.
• Participates in quality improvement efforts by assisting in making required adjustments and promoting program innovation. Helps to establish and implement goals, objectives, policies, procedures, and systems for the clinic.
• Maintains confidentiality and HIPAA compliance according to the clinic’s policies and procedures.
• Performs related duties and fulfills responsibilities as required.

Compensation

Based on the position’s duties and requirements, this role has a starting hourly rate of $19.31. The initial hourly rate will be determined by the selected candidate’s qualifications and relevant experience.

Requirements

Education and/or Licensure

• High School Diploma or GED required.

Required Experience

• Knowledge of medical terminology, procedures and diagnosis.
• Knowledge of computer and relevant software applications.
• Knowledge of general administrative and clerical procedures.

Preferred Experience

• Prior experience in a non-profit organization.
• Prior experience working with historically underserved populations.
• Working knowledge of HIPAA regulations.
• Working knowledge of electronic medical record software.
• Working knowledge of healthcare insurance preferred.
• Bilingual: English and Spanish.

Knowledge Skills and Abilities

• Must have basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word, and Excel.
• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
• Well-developed verbal and written communication skills in English; Additional language abilities desirable.
• Ability to work well under pressure with minimal supervision.
• Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic clas