Patient Financial Counselor - PACE/Elderplace

A Patient Financial Counselor in the Program for All-Inclusive Care of the Elderly (PACE) plays a crucial role in managing the financial aspects of care for our participants, all of whom are over 55 years old and medically frail enough to live in a skilled nursing facility, but through PACE services, are able to remain living in the community. This position works directly with PACE participants, their legal representatives, and financial stakeholders to ensure timely payments, collaborating with representative payee businesses for smooth participant transitions, and addressing complex financial problems through critical thinking and problem-solving. The Patient Financial Counselor provides excellent customer service and acts as a key point of contact for the participants and their families, guiding them through initial and ongoing Medicare, Medicaid, and PACE eligibility. 

Providence PACE is a Program of All-Inclusive Care for the Elderly that strives to keep older adults as healthy as possible living in the community through clinics, home visits and more. Join our team to help empower elders in your community to live active, independent lives.

Benefits and perks:

• Competitive pay (including holiday pay & shift pay differentials)
• Best-in-class benefits – full medical, dental and vision coverage from your first day
• 401(k) plan with employer matching & complementary retirement planner
• Generous paid time off for vacation, sick days and holidays
• Mileage reimbursement for roles traveling to patient homes 
• Tuition reimbursement & student loan forgiveness programs
• Wellness & mental health assistance programs
• Back-up child & elder care to help with care disruptions for your family
• Voluntary benefits, like pet, auto and home insurance, and more!

Required Qualification: 

• 2 years in customer service (preferably in healthcare) with data analysis experience

Preferred Qualification:

• Bachelor's Degree in Social Work or finance related field and/or 3 + years in customer service role

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical,