Customer Service Consultant

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise, scale what works and act   decisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Who we are

Corebridge Financial helps people make some of the most meaningful decisions they’re ever going to make. We help them plan and take action to protect the future they envision and respond to some of life’s most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement, and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees.

Our Customer Service Consultants are at the heart of our mission and are dedicated to always serving our clients.  The Customer Service Consultant role is meant for those looking to make a real impact and build a career in financial services. They have a passion for delivering a personalized and caring experience – they anticipate and resolve client concerns with the goal of exceeding expectations, no matter how large or small the request.

In this role, you will be the first point of contact for our customers and reply to case inquires related to status, selected data changes, required forms information, documenting all inquiries, and any necessary corresponding actions. Perform financial and non-financial transactions necessary to satisfy requests using multiple computer systems and productivity tools. Provide compassion and empathy to our customers by answering a high volume of incoming calls with a high degree of accuracy and speed. 

What our employees like most about working for Corebridge Financial: 

• Participating in a noble cause and helping people retire with dignity. 
• We care about your professional development. Our career progression program will provide you with the opportunity to develop your skills, strengthen your productivity and be eligible to progressively advance to internal positions with an increase in responsibility and compensation. 
• A generous benefits plan and attractive pay. Benefit package includes:

• Paid Time Off (Corebridge Financial recognizes the importance of work life balance). We offer 24 PTO days to start. YES, 24! 9 paid holidays per calendar year. 
• A 401(k) Retirement Plan which will be HARD TO BEAT. Our 401K - $1 for $1 match up to 6% with immediate vesting, plus Corebridge Financial automatically contributes an additional 3% into your 401K regardless of if you enroll or not.

About the role

We want to hear from you today if you can:

• Successfully complete a comprehensive paid training course to be ready to help our customers in making an impact in their lives. 
• Work different shifts between the hours of 7am - 8pm, Monday - Friday. (Your shift is established by business need). 

• Provide an outstanding customer service experience all while generating energy, excitement, and passion around Corebridge Financial products.
• Quickly and effectively problem solve who can execute on action items effectively to deliver impactful solutions. 
• Effectively convey policy information and company procedures to all customers.
• Manage and troubleshoot complex customer service issues involving cross functional partners while using advanced technical skills. 

What we are looking for

• High School Diploma or GED from an accredited institution required/some college preferred.
• Professionals that are action oriented, high energy, personable, mindful, and have a genuine desire to help our customers. 
• Proven customer service or call center experience preferred. 
• Demonstrated interpersonal and communication skills with the ability to interact with internal/external customers.
• Advanced compu