Head of Delivery

Truss tackles tough technical problems for clients in the private sector and government. We use modern development practices to build software, streamline infrastructure, and train others through exposure to our teams. We have earned a reputation of pragmatism, autonomy, expertise, and trust. Our values lend to strong relationships with contractors, partners, and employees because we believe they are fundamental to doing great work. 
All Trussels enjoy full benefits, generous PTO, a co-working budget, an employee effectiveness budget, and company-wide transparency around salaries and career leveling (view the Truss Leveling Guide). We have been a remote-first organization since our inception and are passionate about work-life balance, building diverse teams, and practicing radical candor. We are committed to creating inclusive environments, encouraging diverse points of view, and creating environments that support a range of work styles and collaborative solutioning.
The Head of Delivery at Truss will ensure our portfolio teams consistently deliver top-notch software and services to support our clients. These include federal agencies and private sector organizations tasked with improving accessibility, modernizing tools, securing data, and increasing ease of use for the general public. A successful Head of Delivery will create the structure, support and vision necessary to guarantee the products we build are exemplary, and serve the needs of real people. This carries with it human impact, positive outcomes for our clients, and increased visibility for the organization. 
As a member of the Truss Leadership Team this role will be accountable for strategic planning and partnership with existing clients, supporting the expansion of existing work, and identification of new work. The Head of Delivery will also work in collaboration with our People and Culture team to develop a talent strategy that ensures Truss has the expertise needed to effectively deliver on current and future opportunities. #li-remote
This is a fully remote opportunity with occasional travel reporting to Truss COO, Jen Leech.
The Head of Delivery will be responsible for delivering successful outcomes in three key areas:

Client project portfolios have the structure, systems, and vision they need to be successful

• Continuous Improvement processes are in place to understand the needs of practitioners and project teams, and innovations are developed and guidance given to ensure they have what they need to be successful
• Delivery roadblocks or issues are identified and resolved quickly based on recommendations and collaboration with discipline experts 
• Succession planning and coordination occurs to ensure continuity of delivery on client projects

Partnerships with clients, peer organizations, and internal leadership are maintained to drive long-term positive impact

• Collaboration across departments yields improved outcomes for employees and clients
• Metrics are established to support desired outcomes and client impact, which are in line with company goals and philosophy
• Strategic planning and partnership with existing clients supports expansion of existing work, and identification of new work

Truss has strategic direction and systems to support the development of new areas of practice specialization

• Industry context is built and depth of understanding developed to see what clients will be needing in the future
• Strategic recommendations are given for where to invest in developing skill and specialization, and training programs deployed as needed
• When a new area of specialization is identified, new systems are created to support the growth and development of these specializations within Truss

Skill Set

• Prior executive level software delivery experience within an enterprise organization, professional services consultancy, government agency - or some combination of all three
• Has developed infrastructure to support high functioning delivery from development to deployment of large scale complex user centered software 
• Understands technical project management / program management within /across cross-functional teams
• Experience influencing client relationships by forming strategic partnerships that drive continued project opportunities
• Comfortable supervising, coaching and empowering Portfolio Directors, delivery leaders, and project leads within a fully remote environment 
• Ability to assess and define project delivery and performance metrics that are consistently monitored, measured and reported on