Technical Account Manager

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

The Technical Account Manager (TAM) serves as a trusted strategic partner for Availity’s most complex and high-value payer clients. This role owns the end-to-end relationship for a high-profile account, driving business outcomes through proactive engagement, cross-functional coordination, and deep product and technical expertise.

The TAM ensures that client needs are met with operational excellence, bridging business objectives with Availity’s technical capabilities—and is accountable for client satisfaction, retention, and growth.

Location: Remote, US

Sponsorship, in any form, is not available for this position.

Why you want to work on this team:

• You’ll be the strategic partner for Availity’s most complex and high-value payer clients, making a direct impact on their success.
• You’ll collaborate with cross-functional teams and influence product roadmaps to deliver real business outcomes.
• You’ll join a high-performing team that values mentorship, innovation, and operational excellence.

To be qualified for this position you:

• Hold a Bachelor’s degree in Information Technology or related field (or equivalent experience).
• Have 3+ years of client-facing experience in Technical or Non-Technical Account Management, Client Services, or Program Management within healthcare, SaaS, or technology industries.
• Demonstrate success managing enterprise or strategic accounts with complex technical and operational needs.
• Understand software delivery lifecycles, integration processes, and data exchange (EDI, APIs, etc.).
• Possess excellent communication, negotiation, and problem-solving skills with an executive presence.

You will set yourself apart with:

• Experience in healthcare technology or payer/provider space.
• Familiarity with Agile delivery practices and enterprise release management.

You will be:

• Serving as the primary point of contact for an enterprise-level payer client, building trusted relationships with technical and business stakeholders.
• Leading executive business reviews and governance meetings to align on performance and strategic initiatives.
• Translating client goals into actionable plans across delivery, engineering, and product teams.
• Owning the delivery of projects, enhancements, and incident resolution for assigned accounts.
• Partnering with internal teams to monitor release schedules, dependencies, and risks.

Availity Culture And Benefits:

• Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!
• Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for sa