Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary

Great customer experiences start with Genesys. We believe that artificial intelligence is the cornerstone of creating better customer experiences between businesses and their clients, and we are leading the way.  

As our AI Centre of Excellence continues to grow rapidly in Galway, Ireland, we are looking to grow the team on this exciting and challenging journey.   

As a backend Software Engineer on the Journey Data Team you will work closely with a talented team of like-minded engineers and product managers to both ideate, built, operate, and scale, impactful customer facing features across the full development lifecycle.

In this position you will get the opportunity to work with modern technologies across the full development cycle, including a wide array of Amazon Web Services (AWS), Jenkins, New Relic, Sumo Logic, as well as proprietary Genesys software.

Key Responsibilities

• Help to build high-quality, highly scalable software systems that serve as the main ingestion point for our customer journey software.

• Take ownership of the services you work on and actively participate in all stages of the software development lifecycle.

• Write, review and maintain high-quality code and tests for our software.

• Deploy and monitor our services in the cloud across a wide array of global regions.

• Continuously learn, adapt and grow your skills as an engineer.

Minimum Requirements

• Degree in Computer Science, Software Engineering or related disciplines.

• 2+ years of experience in software engineering.

• Programming experience in Java, ideally using Spring Boot.

• Experience using Cloud infrastructure, ideally Amazon Web Services.

• Self-driven learner, able to master new technologies in an agile environment.

• Ability to apply critical thinking and drive for quality in software development.

• Ability to work in a distributed, multi-cultural environment. 

Desirable Skills

• Programming language experience (listed below or similar): Javascript -Node, Jenkins, Javascript

• Experience with Amazon Web Services (listed below or similar):

  EC2, DynamoDB, Redis, Lambda, SQS, SNS, Cloudformation

• Experience with other technologies (listed below or similar):

  Git, Kafka, Kubernetes, New Relic, Sumo Logic

• Experience with the following software-related concepts (listed below): Microservices, Object-oriented programming, Integration and unit testing, REST APIs, Event-based messaging system, and NoSQL database design

Our Benefits:

• Flexible work schedules and work-from-home options

• Development and career growth opportunities

• Excellent pension scheme

• Bonus scheme

• Health Insurance

• Income Protection & Life Assurance

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com