Servicer Relationship and Performance Management Sr. Director

At Freddie Mac, you will do important work to build a better housing finance system and you’ll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.

Position Overview:

As a premier asset manager within the SF Portfolio and Servicing division, this senior leadership role oversees a team of asset managers responsible for ensuring customer performance exceeds established goals and adheres to all compliance standards outlined in the servicing guide.

Our Impact:

Are you someone that has a broad knowledge of the mortgage servicing business from performing loans to default loan management? Do you have strong leadership skills that will enable you to lead a team of servicing account directors as the excel at being premier asset managers at Freddie Mac? Do you have a broad level of understanding of the value of servicing in the mortgage eco system? Apply now to learn about our excellent benefits and why there's #moreatfreddiemac!

Your Impact:

As a Sr. Director on this team your areas of responsibility will closely align with these four areas:

Portfolio Management

• Act as a premier asset manager of the Freddie Mac portfolio and drive execution of tactics and strategies to mitigate the reduction of credit losses

• Develop and manage execution of corporate and department policies and risks and controls

• Collaborate with department leaders to develop servicing guide policies that would focus on driving down credit losses and creating optimized outcomes for Freddie Mac

• Create performance plans that drive servicer performance to Freddie Mac standards

• Monitor servicing portfolio for risks to FRE including operational/performance risk

• Manage partnership with Counterparty Operational Risk Evaluation (CORE) and ensure remediation goals are met

• Continuously seek ways to innovate processes that includes the usage of FM technology tools along with industry technology

• Manage new servicer onboarding process that aligns with seller engagement goals while managing counterparty risk

• Advise strategic work groups and business units on servicer strategies, performance updates and risks

Relationship Management

• Create and maintain a positive and constructive working relationship with servicing counterparties

• Be an escalation point for servicers into Freddie Mac

• Facilitate executive strategy meetings with servicers and internal partners

Leadership

• Oversight of asset managers to ensure each servicer meets performance goals

• Create, execute and monitor department goals

• Grow and develop your team of direct reports using core competencies and business objectives

• Maintain cross divisional partnerships to meet business objectives

• Actively participates in SRPM management reporting activities

Program Management                                  

• Acts as the department liaison for all audits including FHFA.

• Works cross divisionally with other leaders to establish strategic goals that will enable us to mitigate credit losses and drive positive engagement with industry partners

• Represents department for internal and external speaking engagements.

• Provides thought leadership on behalf of SF leadership for portfolio management team (servicer ratings, industry insights)

• Responsible for driving strategic engagements with CX team (servicer outreach and industry insights)

• Actively participates in planning discussions for servicing tool updates and redesign

• Create and lead servicing councils that will lead to more innovation of servicing programs and policies

Qualifications:

• Bachelor’s degree Preferred

• 15 Years’ experience in mortgage servicing and real estate finance industry

• Must have 8 years of supervising both mid-level managers and directors.

•  Demonstrated ability to interact with executives and all levels of management (internally and externally)

• Must be proficient in commonly used software packages such as Excel, Word, and PowerPoint.

• Must have strong communications and presentation skills

• Knowledge of servicing systems and related technologies

• Must have a strong level of understanding identifying and controlling business