Senior Product Owner

Crum & Forster Company Overview

 

Travel Insured International (TII), a Crum & Forster company is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently.

 

Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers.

 

Travel Insured International (TII), is hiring a Senior Product Owner.

 

Job Description

As a leading travel insurance provider with more than 30 years in business, Travel Insured International (TII) provides trip protection to help each individual travel confidently. As part of the C&F Accident & Health Division Specialty Business Unit, TII partners with agencies of all sizes and help them to offer extensive travel protection with major travel insurance benefits as well as non-insurance assistance services.  The team is steadfast in the commitment to providing dependable coverage, great value, and end-to-end satisfaction for our customers’ travel insurance experience.

The Senior Product Owner is responsible for delivery excellence in turning strategy into a prioritized backlog of features and stories, with clear line-of-sight into systems analysis.  The primary goal is to deliver high value product increments that achieve measurable business outcomes, supported by clear systems-analysis insight.  This role will focus on understanding the business, story refinement, backlog ownership, sprint readiness, acceptance criteria, UAT coordination, and outcome-focused prioritization.  Within the SDLC, this role leads sprint/PI planning and ensures backlog readiness, validates stories, and drives delivery through the full SDLC to deployment. This position owns all delivery, acceptance, sign-off, and approval decisions, including final approval of any functionality delivered by the team.

 

This role is preferred hybrid in our Glastonbury, CT, or Eatontown, NJ. That said, it can also be remote.

 

What you will do:

• Consistent application of agile frameworks (Scrum, Kanban, SAFe), focusing on predictability, transparency, and continuous improvement.
• Mentoring of others.
• Ceremonies (daily stand ups, refinement, sprint planning, demos, retros) with consistency and ongoing maturity.
• Collaborate with RTE, Business Leaders, Architecture, and Engineering to maintain a unified program level view of delivery.
• Maintain clear documentation, and process reinforcement.
• Ensure backlogs are healthy, prioritized, scoped, and have final acceptance and release sign off.
• Complete intake, prioritization, and refinement process to ensure.
• Certify all work products across the entire SDLC, including UAT, release readiness, and production deployment approval.
• Ensure cross functional alignment among agile delivery, UX, QA, Compliance, and Engineering on definition of ready/done and release standards.

Stakeholder Collaboration & Alignment

• Address and resolve conflicts, cross-team dependencies, or delivery risks in collaboration with End Users, Engineering, UX/design, Compliance, Operations and other parts of the business
• Partner with Engineering and the business to ensure clear problem statements, feasibility validation, and outcome definition.

Continuous Improvement & Effectiveness

• Meet key deliverables including but not limited to prioritized backlogs, defect management, user stories, acceptance criteria, release plans, UAT plans, final acceptance and approval of all delivered functionality, all with ongoing communication and timely follow through, with a focus on delivering Value.
• Drive continuous improvement through post-mortem.
• Wherever necessary converts business needs into clear, technically feasible requirements.
• Other duties as assigned

What you will bring to C&F:

• Understanding of Agile and Scrum methodologies.
• Knowledge of product ownership best practices.
• Exceptional collaboration ability, problem-solving and analytical skills with attention to detail.
• Excellent communication skills, stakeholder alignment, and conflict resolution skills.
• Ability to effectively lead multiple projects simultaneously, drive results and prioritize tasks.
• Effective technical writing skills

Requirements:

• Bachelor’s degree from accredited institution
• 6+ years of experien