Assistant Director Memorial Union - Event Services Management & Production

Salary/Position Classification

• $63,000+ Annual, Depending on Experience, Exempt
• 40 hours per week
• 100% Remote Work Availability: No
• Hybrid Work Availability (requires some time on campus): No

Purpose of Position

The Assistant Director Memorial Union - Event Services Management & Production serves as an essential member of the Memorial Union leadership team in overseeing scheduling & event services planning and management, event production functions, and customer service delivery in the execution of events that occur within Memorial Union-managed meeting and ballroom venue reservable spaces, adjacent outdoor spaces and other exterior space as designated. The Assistant Director directly supervises the Event Services & Office Manager, the MU Audio-Visual Technology Coordinator, and provides indirect supervision to student teams as needed. This role oversees scheduling and event services revenue generation, business operations, and related functional area budget tracking and monitoring. This role serves as the purchasing agent/requestor for the MU department via the University procurement system. This role contributes to policy development, management and enforcement. The Assistant Director serves as an additional management team leader for backup responsibility to the Director and/or the Associate Director as requested or required. The Assistant Director also contributes to overall leadership, guidance, and support in creating a staff team environment focused on providing high quality services, accountability in meeting expectations, and achieving goals and strategic initiatives that contribute to increased student engagement, student learning and retention, and student success.

Duties & Responsibilities

Scheduling and Event Services Planning & Management; Event Production & Customer Service Delivery

• The Assistant Director Memorial Union - Event Services Management & Production serves as a senior level member of the Memorial Union leadership team in overseeing scheduling & event services planning/management functions, logistics coordination, business operations, event production functions, and customer service delivery to ensure successful, high-quality execution of events within Memorial Union-managed meeting and ballroom venue reservable spaces, adjacent outdoor spaces and other exterior space as designated.
• Serve as a Global administrator to oversee configuration functions and management of a cloud-native event management software system (Mazevo) utilized for event services management and coordination of reservable event spaces. • Serve as the lead liaison on behalf of the MU with the contracted event management system vendor team.
• Schedule and facilitate weekly MU Event Management Coordination Meetings.
• Serve as the department’s lead consultant in meeting with recognized student organizations/groups, university administrative or academic department representatives or off-campus/external individuals, groups, or organizations.
• Coordinate with the Event Services & Office Manager, MU Audio-Visual Technology Coordinator, Associate Director, other MU operations staff members, and MU-based Facilities Management Building Services Technicians to ensure all daily scheduled event venue/meeting room setups & turnovers, AV technology support, and room cleaning is arranged to ensure successful event execution.
• Serve as the senior department liaison to ensure coordination occurs as needed with University partners: University Catering, University Information Technology, Office of Safety, University Police Department, administrative or academic department event planners, and external vendors as applicable to support the successful production and execution of scheduled events.
• Ensure space reservation confirmations/agreements, contracts, special forms and/or permits are completed in compliance with University and departmental policies.
• Work in tandem with the Event Services & Office Manager in utilizing event venue/room diagramming software to design event setup layouts.
• Provide supplemental support for daily or peak-period scheduling of event reservations in coordination with the Event Services & Office Manager.
• Participate in or contribute to ongoing audio-visual technology or other event production-related training to provide supplemental backup event support.
• Serve as the lead of the Event Services staff team in troubleshooting or managing late requests or day-of-event logistical challenges.
• Oversee or collaborate with other University partners in the execution of high-profile, large-scale or complex events.
• Serve as an onsite building host as needed for major North Dakota University System, University, Departmental, or a