Patient Service Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist

                        

Location

Stuart

                    

Facility

Martin Hospital South

                     

Department

MMS Admitting ER-Cleveland Clinic Martin Health

                      

Job Code

000667

                     

Shift

Day/Evening/Night/Weekend

                       

Schedule

7:00am-3:30pm/3:00pm-11:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Martin South Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This 100-bed hospital provides top-quality patient care to the communities in and around Martin County. Here, you will work alongside passionate physicians, nurses and other caregivers in a family-oriented, supportive environment.    

 

The Patient Service Specialist provides a comprehensive, proactive and “Patients First” experience for our patients and visitors. This caregiver demonstrates outstanding customer service skills and uses evolving technology to manage a wide range of patient requests, including appointment scheduling, patient registration, way-finding, answering general questions and meeting needs. This caregiver always represents Cleveland Clinic in a professional, caring and helpful manner and ensures stellar and efficient patient experience while reducing financial loss and ensuring compliance. 

 

The Patient Service Specialist role is also a steppingstone to other careers within customer service and other departments with Cleveland Clinic. 

 

A caregiver in this position works day, evening, night and weekend shifts from 7 a.m. – 3:30 p.m. or 3:00 p.m. – 11:30 p.m.   

 

A caregiver who excels in this role will: 

• Professionally investigate, triage, and resolve patient issues using the established HEART Model, ensuring each patient’s visit is an outstanding experience. Proactively assist patients to minimize patient issues. 

• Create a welcoming and professional environment for our patients and visitors by demonstrating exceptional customer service based upon the expected service behaviors included in Cleveland Clinic’s START with Heart model. 

• Proactively manage needs of patients and visitors in our waiting areas, seeking opportunities to interact with patients by actively greeting patients when appropriate, resolving patient issues and providing service recovery. 

• Perform patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience. 

• Perform point-of-service activities, including visit preparation, co-pay collection, patient tracking and record tracking, ensuring accuracy and an outstanding patient experience. 

• Facilitate billing functions, accurately meeting compliance and organizational quality and productivity standards.