Jobs and Careers

Veterinary Client Service Representative, AUC ARVADA

United Statesfull_timeVerifiedPosted 7 Apr 2026

💰 $44,000/yr($40,000/yr – $44,000/yr)

About the role

Veterinary Client Service Representative
Animal Urgent Care in West Arvada is an emergency hospital proudly serving our community from a modern, state-of-the-art facility. Established in the early 2000s to meet the need for affordable emergency pet care, AUC has grown into a trusted cornerstone of compassion, resilience, and clinical excellence. Our team is a unique blend of dedicated professionals—many of them tenured team members who genuinely love what they do, cherish the close-knit culture they've built, and take great pride in the practice they've helped grow.

About the Role:
In this role you will be the face of AUC ARVADA for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team.

Compensation:

$20 - $22/hr. depending on experience

Anticipated Schedule:

Full Time
- Shift Options (2 currently available):
  - Daytime/Swing Shifts Needed
  - 4 x 10 hour shifts
  - 3 x 12 hour shifts
    - One weekend shift required

Duties & Responsibilities:

Provide high quality customer service that meets or exceeds the expectations of our clients
Facilitate admission of patients
Support the doctors and support staff as needed
Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
Collect deposits for appointments and procedures
Communicate patient progress/owner updates to clients in the lobby
Answer questions clients may have while in the lobby
Sign in visitors and vendors
Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
Uphold our Core Values in all aspects of the job: Patients First, Excellence, Integrity and Teamwork

Qualifications:

At least 2 year of customer service experience in the veterinary field.
Familiarity with payment collection processes.
Experience managing multi-line phone systems.
Proven ability to maintain high accuracy in data entry.
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Benefits Include:

401(k) with matching
Health, Dental, and Vision insurance
Health Savings Account (HSA) / Flexible Spending Account (FSA)
Life and Disability insurance
Paid Time Off (PTO) and Holidays
Employee Assistance Program and Discounts (including Pet Discount)
Professional development and tuition assistance
Uniform stipend

Why choose AUC?
Our mission is to build and maintain a happy, healthy, and growth-oriented team that supports one another through the challenges of ER veterinary medicine. We’re looking for new teammates for our Arvada hospital, welcoming candidates with varying levels of experience, provided they have the soft skills to align with our values.

Join Our Team!
If you’re ready to be a hero for pets in need and work in a rewarding, fast-paced environment, we want to hear from you!
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