Head of National Sales and Customer Success

Zurich North America is searching for the next Head of National Sales and Customer Success. This role joins SpearTip, the cybersecurity consulting segment within Zurich Resilience Solutions. Blending cutting-edge technologies, unique skill sets and proven cyber counterintelligence strategies, SpearTip partners with our clients to protect shareholder value, shield corporate reputations and enhance long-term profits. 

 

This role will be pivotal in the growth of the overall SpearTip Cyber Security Business Unit. You will ultimately be responsible for driving growth through relationship building and your mission will be to continuously integrate both internal and external insights into the solutions your teams deliver, ensuring optimal business outcomes and exceptional customer success. In addition, as a leader, you will establish direction and set objectives for direct reports while providing regular, actionable coaching and feedback to employees.

 

Key Accountabilities include:

 

• Leads partnerships, sales, customer success for Business Unit and steer marketing initiatives in collaboration with other Zurich departments.

• Drives and evaluate performance of multiple sales channels and initiatives (e.g., distribution partners, direct sales, marketing-led avenues) and optimizes for value.
• Establishes strong professional relationships with distribution partners, customers and other stakeholders involved in the sale of cybersecurity products and services.
• Keep a pulse on the market: listen to customer needs, understand competitor’s offering and positioning and provides recommendations to leadership on product / service development.
• Support the sales and customer success team members: help remove barriers, resolve problems, make decisions that requires escalation with the appropriate sense of urgency.
• Translate business objectives into clearly defined sales and retention targets to support Business Unit’s success and establishes a path to achieve them.

• Devise innovative partnership and sales avenues, creating new partnerships proposition and collaborating with internal teams and marketing to develop them
• Leverage the appropriate tools to improve sales effectiveness and pursue improvement of channel or customer segment capabilities across multiple geographies (including development of customer or distributor insights, segmentation and value proposition

 

Basic Qualifications:

 

• Bachelor’s Degree and 10 or more years of experience in the Sales area

 

Preferred Qualifications:

 

• People management experience

 

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, click here. Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled.