Delivery Manager – Travel (Aviation, Hospitality)

ENDAVA AT A GLANCE  We are a global consulting firm with over two decades of experience redefining how humans interact with technology and the world around them. We combine product and technology strategies, intelligent experiences, and world-class engineering to help our clients become more engaging, responsive, and efficient, supporting them from ideation to production.    As an organization we have over 10,000 employees operating in 26 countries and counting, supporting on nearly every continent across the globe. Along with investing in long-term customer relationships, we recognize the importance of providing rewarding and challenging careers for people and, by so doing, establishing ourselves as an employer of choice in all the regions we serve.  At Endava we value career growth and expansion. You will have various opportunities to grow into the career you desire. We offer mentorship programs and multiple career tracks to help you achieve your personal and professional goals. 
 WHAT ARE WE LOOKING FOR? Our Endava family is growing! We are looking for an experienced Delivery Manager to help grow our U.S. Travel sector and help our clients succeed. The Endava Delivery Manager will oversee one or more client accounts and will serve as the Clients’ primary point of contact and trusted advisor.  The Delivery Manager will coordinate proposal development and contract flow, ensure project delivery, and manage the overall commercial health (P&L) of accounts.    The successful Delivery Manager is a true team player that will interact with the nearly all Endava departments and business units as well as the client; strong emotional intelligence along with the ability to develop rapport and foster trust are absolutely essential.     The Delivery Manager’s business acumen and industry knowledge will help to gain a strong understanding of the clients’ business challenges and to proactively identify opportunities to help solve them.   Candidates should have a strong understanding of Agile software engineering practices and benefits and demonstrated experience delivering multiple concurrent and complex software projects or products.  Candidates should be comfortable leading multiple distributed teams in a matrixed environment and be familiar with onshore/offshore/nearshore delivery models and associated trade-offs.     The candidate for this role should have considerable experience in the Travel domain and be familiar with the aviation and hospitality industries. 

Responsibilities:

• Partner with sales team, delivery units, and business unit heads to shape winning proposals for new and existing clients.  
• Coordinate responses to “requests for information” and “requests for proposal”.   
• Serve as the common thread from proposal to implementation and manage the transition from bid to project.  
• Coordinate and usher contracts through relevant business processes. 
• Meet with project teams and clients. Oversee and ensure successful delivery of Endava commitments.  
• Manage, communicate, and address project/account issues and risks. 
• Assess and deploy staffing changes as appropriate.   
• Find the balance in client, team, and Endava needs and consistently deliver win-win solutions.  
• Look after the working health and engagement of Endava project teams and team members.  
• Partner with Sales to develop and execute account plans.  
• Recommend investments and opportunities for account growth and leverage capabilities and the full scale of the Endava team to help the client succeed.  
• Accurately forecast revenue and expenses for the account(s) and ensure financial health of the account.

Required Skills & Qualifications:

• 8 years of experience delivering software projects and/or products 
• Experience in the Travel domain and be familiar with the aviation and hospitality industries. 
• Software or product delivery in non-client facing roles is a plus 
• Business relationship management experience is a plus 
• Bachelor’s Degree from an accredited university or commensurate experience 
• Service-oriented and able to deliver with high customer satisfaction 
• Strong emotional intelligence and relationship building 
• Team player – Hungry, Humble, Smart 
• Strong verbal and written communication  
• Critical thinking, situational awareness, and very good judgement 
• Possess strategic perspective to focus on the big picture and objectives 
• Leadership skills to motivate distributed and matrixed teams  
• Strong project management methods, techniques, and tools for effective management from initiation to implementation  
• Proficient in software delivery methods and use of tools and key deliverables such as structured reviews, technical diagrams, user st
• Contract negotiation and contract management methods/techniq