Certified Pharmacy Technician - Specialty Pharmacy

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VSP RX Services

Job Summary:

JOB SUMMARY

Performs tasks within the pharmacy in direct support of the ongoing duties and responsibilities of a pharmacist with occasional guidance. Provides customer service by answering phone requests and triaging calls to the appropriate person if they cannot answer the requested information. Assists with managing inbound and outbound phone calls, data entry, order review, and patient payment/financial assistance. Call Center style working environment. Pharmacy hours are Monday - Friday, 7am till 7pm; Saturday, 8am till 12pm; Currently no required weekends or holidays. Hybrid opportunities available.

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KEY RESPONSIBILITIES
• Assists the pharmacist in the preparation, dispensing and/or distribution of medications.
• Delivers outstanding customer service to both internal and external customers.
• Applies departmental processes regarding inventory control.
• Operates computer systems and utilizes technology.
• Performs activities as directed by pharmacists and/or pharmacy managers in accordance with federal, state, and local laws/regulations and hospital policies.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES
• Pharmaceutical Computer Literacy (Novice): Has demonstrated a proficient understanding of computers or has successfully completed training for applications that are used to support medication use processes. Is capable of using the fundamental features of pharmaceutical computer applications to support patient care issues of moderate difficulty.
• Pharmaceutical Drug Preparation, Dispensing & Distribution (Advanced): Demonstrates high levels of proficiency in drug preparation, dispensing and distribution in challenging and complex situations. Able to prepare and assist the pharmacist in dispensing of prescribed medications. This includes being proficient in the general principles and techniques of asepsis utilized to compound sterile preparations (CSPs) to minimize the risk of contamination where applicable. Able to train and educate by setting the example, giving instruction, providing leadership, and generally raising the level of performance of others while on the job.
• Pharmaceutical Quality Assurance & Compliance (Intermediate): Possesses knowledge of the appropriate rules and regulations and applies them in difficult, stressful and complex situations. Demonstrates advanced knowledge of process improvement, quality assurance and/or programs. Demonstrates a commitment to continuous quality improvement and maintains compliance with a federal, state and local regulations as well as organizational policies and procedures.
• Drug Inventory & Records Management (Intermediate): Demonstrates proficiency in working with drug inventory and records management. Demonstrates ability to maintain and project appropriate inventory levels of medications. Able to collect, organize, and maintain appropriate pharmacy and patient related information. Able to successfully demonstrate inventory management skills of moderate difficulty. Has expertise in inventory rotation. cycle counting and lot number tracking. Effectively works with electronic databases/catalog.
• Mentoring & Coaching (Novice): Constructively trains and mentors others by providing positive direction and feedback. Has provided constructive suggestions to improve a situation. Knows how to remove roadblocks to success and avoids judgments at all times. Makes a concerted effort to pass on experiences and job information that can be learned easily.

Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variet