Site Manager - Field

Title: Site Manager - Field

Location: Remote

Schedule: This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation.

About MVM, Inc.

Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members.

Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others.

If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you!

Job Summary:

The Site Manager has oversight and responsibility for a particular region and/or field offices for an assigned contract. The Site Manager is a strategic position that is responsible for oversight of all aspects of administrative, technical, operational, contractual, and financial components of the program. In addition, this position is responsible for the company’s quality control plan and implementing established workflows, policies, procedures and protocols, and fiscal accountability for work performed on their office.

Essential Functions and Responsibilities:

• Enforce program changes as specified by the Program Manager and Deputy Program Manager and disseminate guidance to personnel.

• Ensure ongoing program-wide compliance with contract and company policies, procedures, and guidance, with applicable laws and regulations.

• Implements, monitors, and ensures the effectiveness of the company’s quality control plan and training programs. Escalates concerns and suggests improvement to the Program Manager.

• Maintain a consistent level of communication with all employees, other departments, executive management, interacting with high level authorities between agencies.

• Ensures uniform processes and procedures are implemented and executed across all program offices.

• Conduct weekly meetings with supervisors to ensure adherence with company and project processes, address any field concerns and elevate issues to Deputy Program Manager for resolution.

• Assist with schedule management on a weekly basis and ensures staffing is consistent, while maintaining enough flexibility to meet project demands and customer needs. 

• Responsible for monitoring staff utilization and controlling overtime.

• Conduct random in-person spot checks during field site visit events to ensure contract compliance.

• Prepare and conduct Site Supervisor evaluations; coaching and corrective action; recommend salary increases for Site Supervisors.

• Manage and review all schedules on a weekly basis and ensure staffing is consistent and fair in the company’s scheduling database while maintaining enough flexibility to meet project demands. Ensure changes made to the schedule a communicated in a timely manner.

• Track and monitor weekly and monthly labor hours; approves time sheets and expense reports for staff.

• Manage and approve all leave requests on a weekly basis.

• Conduct interviews with candidates for various site positions.

• Attend and provide an overview of the site operations during each new hire training class.

• Identify future staffing needs with input from Site Supervisors and Operations Manager.

• Identify inappropriate employee behavior and or performance issues in collaboration with Site Supervisors and People Services and address through corrective and or disciplinary action.

• Work with People Services to document progressive discipline actions. Maintain a consistent level of communication with all employees, other departments, executive management, interacting with high level authorities between agencies.

• Manage and communicate with on-site teams that consist of Site Supervisor, Office Administrators, Logistics Specialists and Transportation Specialists.

• Ability to manage multiple projects simultaneously as well as providing required reports to Executive Management on a timely basis, while managing, verifies and updates information in the company database system.

• Provide recommendations for updates to SOPs to Project Manager and Deputy Program Manager.

• Ensure that the program is in compliance with quality control standards, trainin