Technical Program Manager(Salesforce)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location: Chicago, IL/Atlanta, GA/NYC, NY

Job Description

Job Responsibilities

• Lead architecture design and end to end solutioning for Salesforce Service Cloud implementations within the call center ecosystem
• Define current and future state architecture including data models integrations security and scalability patterns
• Serve as Design Authority and SME for Salesforce Service Cloud Omni Channel Chat CTI Knowledge and Case Management
• Translate business requirements into scalable secure and high performance technical designs
• Provide hands on leadership in Apex LWC Flows integrations and configuration
• Set and enforce coding standards best practices and governance models
• Review solution designs code and deployments to ensure quality and maintainability
• Mentor and guide onshore and offshore Salesforce developers
• Configure and optimize Service Cloud Console Omni Channel Case Routing Knowledge Chat CTI integrations
• Design and implement high volume real time customer service solutions
• Drive performance optimization governor limit management and security controls
• Design integrations using RESTSOAP APIs middleware MuleSoft and event driven patterns
• Ensure seamless data flow across CRM telephony analytics and downstream systems

 

Qualifications

• 12 years of overall IT experience with 8 years on Salesforce platform
• Strong hands on experience with
• Salesforce Service Cloud Sales Cloud
  • Apex Triggers Batch Apex
  • Chat CTI
  • Lightning Web Components LWC
  • Flows Security Model Data Modeling
• Proven experience as Technical Lead or Solution Architect on enterprise Salesforce programs
• Solid understanding of integration architectures CTI Omni Channel and call center platforms
• Experience working in AgileScrum delivery models
• Excellent communication leadership and stakeholder management skills

The base compensation range for this role in the posted location is: $115000 to $139992

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

 

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject t