Manager, Technology Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Technology Account Management

Job Description Summary



The Technology Account Management (TAM) Manager role, focused on external partners, is aligned with the Mastercard account teams. TAM team members are responsible for all aspects of the technology and operational relationship with customers supported by the segments account teams and are responsible for the customer’s overall operational relationship with Mastercard. That is, the TAM team member must have a thorough understanding of the customers’ business plans, operational environment, and use of Mastercard products/services. In addition, the TAM representative liaisons to other internal teams (Advisors, Product, Marketing, etc.) and with Mastercard’s Operations and Technology division as new opportunities are surfaced, or capabilities leveraged. Ongoing responsibilities may include defining & initiating new system development needs, coordinating/assessing customer service, and ensuring flawless project execution by respective O&T functional areas. A successful candidate must be able to…

· Demonstrate the ability to operate effectively in a fast‑paced, customer‑facing Technical Account Management environment

· Bring a strong interest in and understanding of the operational and technical dynamics of the payments ecosystem

· Exhibit proven cross‑functional collaboration skills, partnering effectively with both business and technology stakeholders to drive timely outcomes

· Show a deep commitment to customer advocacy, with a track record of building, managing, and sustaining strong, trust‑based customer relationships



Role

Manage and support a portfolio of digital and fintech partners through a scalable one to many engagement model, serving as the primary technical and operational point of contact for the Fintech & Digital Partnership segment Customer Account Management team and their customers
Build, maintain, and continuously improve partner‑facing documentation, FAQs, training materials, and self‑service resources to reduce reactive support needs
Identify recurring technical and operational issues across partners, analyze trends, and collaborate with internal teams to develop reusable playbooks and preventative solutions
Lead partner onboarding and enablement for advanced platform capabilities, including authentication, tokenization, digital wallet enablement, and lifecycle or subscription management features
Develop and execute readiness checklists, capability assessments, and implementation frameworks to support new product launches and technology enhancements
Drive a consistent partner engagement cadence using standardized artifacts such as operational scorecards, roadmap updates, and recurring communications on platform changes and announcements
Act as the Voice of the Customer by providing structured feedback into product development, rule changes, and innovation initiatives, while identifying revenue growth opportunities and surfacing leads to the Account team
Build and sustain strong operational, technical, and executive‑level relationships with partners and internal stakeholders, ensuring compliance with Mastercard technology requirements and providing off‑hours support as needed


All About You

· Ability to work effectively across all segments of Mastercard and within customers’ organizations, navigating complex, matrixed environments

· Extensive knowledge and demonstrated application of customer service principles, financial services operations, and banking industry business practices

· Strong ability to understand complex technology concepts and translate them into practical solutions that address business needs and opportunities within the fintech ecosystem

· Deep expertise in credit and debit card operations, including issuing, acquiring, and processing, with emphasis on authorization, clearing, settlement, fraud, and risk management

· Proven project management and implementation capabilities, with strong technology and operations acumen

· Extensive account management experience, supported by exceptional interpersonal, comm