Executive Director, Collections

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

• Manage Global Collections team responsible for $3B of collections activity across 35 countries 

• Set and achieve goals and standards for collections operations 

• Lead team responsible for day-to-day activities 

• Coordinate collections activity within a global company with matrix reporting for sales, operations, and finance/accounting.   Significant effort is required to facilitate collections when customer problems arise in the collections process.  

• Work closely with Division heads and sales to ensure collection guidelines are adhered to and issues quickly resolved 

• Daily review of collection reports to ascertain status of collections and balances outstanding and reduce collection cycle times (DSO) where possible 

• Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad-debt status to account 

• Monitor aging balances and recommend write offs 

• Works with internal departments and clients to regulate and resolve hold/release sales orders in accordance with internal rules and regulations 

• Actively monitor and work with internal departments to resolve all outstanding Accounts Receivable claims 

• Manage information requests during audits and respond to requests for information during internal audits 

• Document trends and initiate corrective action to ensure maximum cash reimbursement, prompt payment for services rendered and uninterrupted cash flow 

• Monitor and provide constructive feedback on team performance to ensure duties are properly performed and employees are working towards common business goals as well as strive to develop a high performing team to maximize the performance and results of the organization 

• Interface with customer service, sales organizations and senior levels management in communicating and resolving issues