Global Applications Operations Analyst

Global Applications Operations Analyst

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

HPE IT his as recently undergone an extensive transformation program to deploy state of the art systems like Hybrid Cloud, S4 HANA u(ERP), and modernization of our partner facing applications.

The Applications Ops. Analyst role, manages a portfolio of applications to deliver the greatest business value for the organization through the services of our suppliers, partners and HPE IT. This role will actively be engaged in running the day-to-day operations and assess the health of assigned application portfolio, manage SLA, and propose contract extensions/adjustments.

This role will require extensive experience in Service Management and Operations. This role should be prepared to work in multi-vendor, a fast-paced team environment and requires excellent coordination skills.

Responsibilities

• Develop a thorough understanding of HPE applications landscape and especially uERP to effectively lead applications support operations

• Lead day-to-day applications support operations activities working closely with various vendors responsible for support of different applications. This includes but not limited to resolution of applications incidents within the agreed upon SLAs

• Ensure all application support vendors follow the established application operations processes

• Work directly with different business units to establish and own communication cadence and manage relationship with to deliver measurable services. This may include regularly scheduled meetings to review and discuss applications operations SLAs as well as understanding business unit needs for better service delivery. 

• Work directly with business units to review small enhancements requests and schedule delivery of them according to availability of support resources

• Lead operational excellence programs/initiatives targeting overall improvement in system stability and reliability. This will include regular analysis and review of incidents and service request to identify trends and improvement plans for different applications.

• Actively participate and help manage Major/Critical Incident events to minimize/eliminate business impact

• Actively participate in completion and/or review of root cause analysis for Major/Critical Incident

• Actively participate in completion and/or review of the problem tickets to resolve underlying systems issues

• Facilitate creation and/or update to the ServiceNow custom reports

• Work with application support vendors to identify opportunities and implementing solutions to reduce ticket volumes through automation and other continuous improvement opportunities

• Establish and maintain relationships with applications leaders and Business Relationship Managers within their area of responsibilities

• As needed define and/or refine Applications Support processes leveraging industry standard ITIL and other frameworks

• Lead and/or work directly with application support vendors for transition of new applications operations into steady state 

• Lead operational excellence programs/initiatives targeting overall improvement in system stability and