JOB DESCRIPTION

Job Title:Sr. Coordinator, Ticket Operations

Department:Ticket Operations

Reports To:Manager, Ticket Operations

Status:Non-Exempt
 

This role is a part of the one-year Mariners Development Program that provides training, mentorship and professional development. The projected end date is December 2026. Top performing Ticket Operations Coordinators are considered for available opportunities upon completion of the program.  

Primary Objective:
Work in conjunction with Ticket Operations Managers and Directors to support high-level club ticketing initiatives and business strategies, ensuring implementation of best practices for consistent policies, procedures, programs, customer service, communication and experience across all ticketing platforms.   
 

Essential Functions:

• Assist Manager of Ticket Operations with gameday responsibilities including, but not limited to, supervision of event staff, game related reporting and addressing ticket-specific issues relating to ticket scanning around the ballpark.
• Point of Contact for seasonal event staff. Maintain communication and training of ticketing policies and procedures throughout the season.
• Assist in creating all aspects of ticketing events and offers using Ticketmaster software, both in Host and Archtics, including building the event, set price codes, inventory allocation and testing. 
• Provide reports to relevant departments as assigned.
• Serve as an expert to all stakeholders on ticket office policies and procedures.
• Assist Ticket Sales department with processing of Season Tickets, Groups and Suite Sales in a fast-paced, high-volume environment.
• Troubleshoot Ticketmaster Account Manager, the MLB Ballpark App and other fan-facing software.
• Using Microsoft Dynamics 365 CRM and Archtics ticketing system, maintain electronic records of all customer interactions. Demonstrate the ability to navigate and successfully use all job-related systems.
• Activate and redeem gift card orders in a timely fashion. Fulfill gift card reporting as needed.
• Deliver exceptional and professional levels of service while representing the organization in a positive manner.
• Receive inbound phone calls and e-mails. Resolve customer inquiries, effectively communicating solutions in a professional and timely manner.
• Integrate and test new technological developments into current processes.
• Support high-level club initiatives and business strategies and make actionable and insightful recommendations for new products and enhancements.
• Will perform other duties as assigned.<