Client Service Lead

About Klick HealthMeet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we’re still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we’re constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. We know that career paths are seldom simple and straightforward. And that's an asset. If you feel like you'd be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!
Job DescriptionKlick Health is in pursuit of a Client Service Lead for out client services team. This seasoned professional will be spearheading a team of client service experts, as well as orchestrating the management of a diverse portfolio of accounts and brands. 
In this elevated role, you will be at the helm of cultivating and nurturing senior-level client relationships. Demonstrating a knack for identifying untapped client opportunities and offering strategic counsel, you will be responsible for fostering the organic growth of these accounts. Your leadership will be instrumental in ensuring our continued excellence in client service and strategic partnerships.
We believe in autonomy, meaning you’ll be running your own business and responsible for your team, which is why we need someone who is a disciplined, self-starter with the ability to work independently. The appropriate candidate for this role should be comfortable taking educated risks and confident in their ability to make decisions. To do so, we will give you the tools you need to succeed and work collaboratively with you to ensure your strengths are optimized. You’ll have an amazing support system working with you and standing beside you at all times.

Management and Execution:

• P&L responsibility for assigned clients 
• Responsible for discovering and managing opportunity and/or risk related to portfolio
• Manage and work to exceed client expectations 
• Act as the client ambassador within Klick. 
• Monitor project execution to ensure success and that projects comply with regulatory requirements 
• Lead cross-functional teams in delivering programs across multiple channels and managing opportunities and risks across the portfolio.
• Understand the industry vertical, regulatory and political environments, and industry pressures -
• Relentlessly develop roadmaps for clients to identify and leverage ongoing opportunities for their success 
• Articulate client’s brand vision and objectives to the team to design initiatives to drive client’s business forward - Work with the other client vendor partners for mutual success
• Ensure all communications reflect the Klick Health standards and assist in developing a positive client experience
• Understand client’s business, industry, competitors, key drivers, environment, etc.
• Relentlessly work to identify opportunities to bring value to our client’s businesses
• Articulate client’s brand objectives and ensure they are incorporated into recommendations
• Lead the development of the account plan for each client
• Strong presentation and communication skills is a must
• An understanding of marketing communications and regulations of the pharmaceutical/healthcare industry in the US

Experience:

• 12+ years client services experience in the advertising industry
• 5+ Years pharmaceutical/healthcare advertising experience
• Comfortable managing 12M+ in scope of business 
• Experience overseeing clients and brands or managing one large piece of business 
• Proven ability to build strong relationships with senior level clients
• Proven ability to grow client business
• Ability to manage, nurture, and grow a team of client service professionals
• Ability to identify business changes in order to allocate resources effectively.
• Identifying client business objectives and account planning
• Setup, lead, and run client meetings, provide follow-up and recap notes
• Strong financial acumen, forecasting, and budget planning
• In partnership with Project Management, review and create scopes of work
• Client Feedback: Gaining clarity on changes/markups and communicating back to internal teams effectively. 
• Strong presentation and communication skills are a must
• An understanding of marketing communications and regulations of the pharmaceutical/healthcare industry in the US 
•  University degree required, MBA preferr