Operations Analyst Senior (S) - Value Based Contracts

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WI-REMOTE

Worker Type:

Regular

Job Highlights:

Senior Operations Analyst – SSM Health

SSM Health is seeking a strategic and data-driven Senior Operations Analyst to support the transformation of health plan data into operational initiatives that drive cost savings and enhance value-based care delivery. This role will focus on Medica, our largest payor, and requires a strong understanding of value-based contracts, including the shift from fee-for-service to risk-based models.

The ideal candidate will be highly self-directed, capable of working independently in a siloed environment, and comfortable presenting insights to executive leadership. Responsibilities include leveraging external benchmark data to identify performance gaps, applying analytics to test hypotheses, and tracking progress through KPIs. A key focus will be evaluating how well we care for patients under value-based arrangements and driving measurable financial and operational impact.

Job Summary:

Provides advanced support to business operations. Influences business strategies through robust reporting and distilling of data. Proactively facilitates conversations with leaders to apply data trends towards the improvement of business operations. Elicits business requirements for operational improvements among cross functional teams across all levels of the organization. Guides the work of the Operations Analyst to ensure business and operational needs are met and ensures consistency in reporting.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Provides guidance on the most complex and unique matters related to data reporting and analytic techniques that have a significant impact to the region and ministry. May lead work of others within business operations.
• Ensures collaboration with key decision makers to identify and solve a variety of business or operational problems and objectives.
• Interprets complex data, identifies trends, establishes/utilizes benchmark data, creates data visualization, and applies information to the business to determine impact, significance, and opportunities.
• Responsible for developing specifications of analytic and reporting needs through participation in project teams or meetings with internal/external customers for projects and/or ad hoc requests.
• Utilizes a variety of databases and advanced query tools to gather data and information.  Ensures all requirements are well-defined from the customer to meet reporting and analysis specifications.
• Ensures data integrity and data quality.  Supplies business and leadership with deep insights into the daily operations and overall business operations. Viewed as a subject matter expert for the team.
• Partners closely with technical and build team members to establish reports and dashboards within applications that will support operations.
• Partners with customers, peers and cross functional teams to discover new business needs; proactively offer options and solutions.
• Oversees the evaluation, analysis, and development of reporting and analytical tools to analyze department and division performance indicators. Ensures information is presented to customers in clear, concise, and useful formats.
• Leverages advanced analytic techniques necessary to meet needs of business users supported by the analytic team.
• Supports both new and ongoing operational reporting needs, business process redesign, process improvement initiatives by providing data insights.
• Performs other duties as assigned.

EDUCATION

•  Bachelor’s degree or equivalent combination of education and experience

EXPERIENCE

•  Five years’ experience

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more