Key Account Manager - United States Field Workers

Career Category

Job Description

Join Amgen’s Mission of Serving Patients 

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.  

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.  

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. 

Key Account Manager

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What you will do 

The Key Account Manager (KAM) –  is responsible for managing and executing account strategies aligned to business objectives on a critically important driver for the company. Reporting to a Key Account Director (KAD), this role assesses and diagnoses the business environment across assigned institutions, clinics and hospitals, and develops and implements targeted plans to optimize access, performance, and patient outcomes for Amgen brands. 

This role operates with autonomy in managing day-to-day account execution, translating business plans into actionable strategies, and partnering cross-functionally to deliver results within complex healthcare systems. 

Key responsibilities:  

• Manage day-to-day execution of account strategies within a defined geography or customer segment, which will include both live and virtual engagements  

• Responsible for business performance, account planning, and resource coordination within assigned accounts  

• Interpret and execute business plans to achieve objectives  

• Independently determine approach to managing account priorities and activities  

• Assess and diagnose the business environment across assigned accounts  

• Develop and implement account plans aligned to product strategy  

• Identify drivers and barriers to performance and execute targeted pull-through initiatives  

• Monitor account performance and adjust plans to achieve business objectives  

• Build and maintain relationships with key stakeholders across health systems, IDNs, clinics, GPOs, and specialty networks  

• Identify key decision-makers and influencers within accounts and engage appropriately  

• Serve as contracting point for assigned accounts  

• Support contract execution, business reviews, and performance tracking  

• Partner with internal stakeholders (Sales, Market Access, Marketing, Pricing, GPO teams) to support account objectives  

• Provide field insights and feedback to inform brand and access strategies  

• Navigate payer systems and reimbursement pathways, including Buy & Bill environments  

• Identify and help resolve contracting, membership, and channel issues  

• Support access optimization and pull-through of formulary decisions  

• Analyze account performance, clinic economics, and financial drivers  

• Interpret data to identify opportunities and inform account strategy  

• Provide actionable insights and recommendations to internal stakeholders  

Win 

What we expect of you 

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