Customer Service Specialist

Job Type Full-time Description

Building the company brand of Anterior & Complex Case Specialist is always the primary consideration. Primarily responsible for maintaining exceptional customer service for all BonaDent customers utilizing excellent, in-depth knowledge of BonaDent products, processes, and programs. Maintain and develop relationships with dentists and their staff in order to retain and grow sales.

Essential Functions: 

• Provide friendly, effective and efficient communication with customers to ensure customer satisfaction 
• Ensure timely resolution and proper documentation of customer issues 
• Develop relationships and be proactive with accounts 
• Develop understanding of BonaDent products and turnaround times
• Keep sales and technical teams abreast of issues, concerns, and successes with important accounts 
• Provide timely feedback to manager in regards to issues involving customer satisfaction
• Partner with technical staff and sales and marketing staff to exceed customer expectations
• Follows BonaDent’s policies and procedures

Requirements

• High level of knowledge of Microsoft Word, Excel, Outlook, and PowerPoint 
• Multi-tasking and organizational skills, with close attention to detail 
• Ability to learn new systems and processes quickly and effectively 
• Ability to cope effectively with deadlines
• Must be able to maintain Confidentiality 
• Must demonstrate the ability to meet basic job requirements and carry out essential job functions 
• Must be able to communicate effectively and have the ability to work well with others
• Must have the ability to organize and manage multiple priorities
• Must possess basic computer skills and excellent telephone etiquette
• Must be able to take and apply constructive feedback

Salary Description $18.00-$21.00/hourly